Customer Service Representative

Cheryl Teichert

**** ******* **

Houston, Tx ****5

Mobil –507-***-****

EMPLOYMENT

Customer Service Representative; IBI Data; Brownsdale, MN 2010-2012

• Responsible for ensuring accurate data has been entered for customer accounts

• Communicate with distributors and operators to ensure customer needs are met

• Ensure marketing project deadlines are met

• Process coupons within 10 day turnaround

• Add look ups to appropriate files

• Run checks on a weekly basis

• Update database accurately and efficiently

Customer Service/Account Manager; Smurfit-Stone Container; Rochester, MN 2006-

2010

• Manage company’s second largest account including managing warehouse

inventory of product

• Provide customer service to companies and handle any problems that arise with

orders

• Prepare quotes and work with sales representatives in drawing up new products

for customers

• Work with production and shipping to ensure a timely turnover of product

• Responsible for payroll preparation for production staff

• Work with production manager in preparing daily and weekly reports

Customer Service Representative; Temple-Inland Corrugated Containers;

Lexington, SC 2005-2006

• Responsible for entering orders for customers and working with sales

representatives

• Provide customer service to companies and handle any problems that arise with

orders

• Prepare quotes when requested

• Work with production and shipping to ensure a timely turnover of product

• Handle all paperwork involved in drawing up new products for customers

Title Supervisor; Copart Auto Auction; Grantville, PA 2002-2004

• Responsible for all title work in office

• Dealt with government agencies to expedite turnaround time

• Worked with insurance companies to more effectively help them reach their

business goals

• Provided customer service to buyers and answered questions concerning

purchases

• Worked front desk when necessary including answering phones, filing, routing

customers to correct personnel

Self Employed Licensed Massage Therapist; Bountiful, UT 1995-2002

EDUCATION

Myotherapy College of Utah, Salt Lake City, UT. Graduated 1995 as a licensed massage

therapist (4.0 average)

Graduated from Bountiful High School with high honors

SKILLS

• Experience working in an office environment including management, front desk,

customer service, insurance, ordering supplies, receivables, billing, inventory etc.

• Office management experience including interviewing, hiring training, etc.

• Computer knowledgeable

• Exceptional customer service and human relation skills

REFERENCES

Available upon request

Contact this candidate