Customer Service Human Resources

|**********@*****.*** |Sandra C. Powers |619-***-**** |

Objective: Administrative/Customer Service

. Customer service and supervision experience, office management, 13+

administrative support

. Articulate, professional, motivated, positive, team player, experienced

in high volume fast paced environments

. Advanced in MS Office Suite (Access, PowerPoint, Word, Excel), Quick

Books, JD Edwards, typing speed 64 WPM

. 8+ years bank experience, customer service, supervision, loan

processing, branch and ATM reconciliation

Grossmont College - Student, General Studies

2011-2012

Biomatrica, Office Manager/Executive Assistant

2010-2010

|Provided support to all departments; |Provide outstanding customer service |

|Corporate, Sales and Marketing, |Tradeshow coordinator |

|Manufacturing, R&D, Finance and IT support.|HR coordinator, organize all hiring |

| |materials and forms, conduct background |

|Maintained calendars, schedules, travel and|checks, insurance and 401k liaison |

|coordinate Board of Director Meetings. |Maintained HR files/records |

|Handle confidential proprietary |Maintain admin budget for supplies and |

|information, files, records and reports. |office maintenance |

|Processing and shipping all orders for | |

|Sales & Marketing | |

San Diego Data Processing/Technical Support Analyst I - Human Resources

2009-2010

|Set up project elements in SAP system |Run reports, generate, compare and |

|Manipulate various databases (pivot |interpret HR data for SAP implementation |

|tables/formulas/sorting/reports) for budget|Manipulate date using pivot tables, and v |

|summaries using, Excel, Project, Access and|lookups |

|SAP | |

Sapphire Energy, Grant Administrator/Executive Assistant

Supported Downstream Technology & Bioengineering

2008-2009

|Gatekeeper for the submission of an energy |Coordinated onsite/offsite meetings |

|grant to the Department of Energy |Managed high volume, complex calendars |

|Conducted travel for executive staff | |

Biogen Idec, Administrative Support - Program Alliance & Management

2007-2008

|Supported five Program Executives |Coordinated executive meetings, prepared |

|Processed expense reports, monitored |agendas, distributed meeting materials |

|budgets |Set up laptops, monitors, video/WebEx |

|Managed multiple and complex calendars |meetings |

Pfizer, Discovery, Facilities & Engineering, Administrative Support -

Support Vice President of Discovery, Senior Advisors, and Program Managers

2004-2007

|Set up SOP's for procurement |Created metrics and storyboards based on |

|Initiated new vendor setup's for invoicing/|site usage of utilities |

|PO's |Point of contact for facilities contracting|

|Created metrics and storyboards based on |group |

|site usage of utilities |Set up phones, computers and key entry for |

|HR Coordinator for department |new hires |

ItherX (Immusol), Executive/Marketing Assistant

2002-2004

|Administrative support to the President, |Submit abstract & manuscripts to |

|Chief Scientific Officers, Marketing and |journals |

|Laboratory | |

Barona Valley Ranch - Human Resources Administrative Assistant II

2002-2004

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