Human Resources Customer Service
Resume:
Pamela Tinson-Bowden
Raleigh, North Carolina 27616
********@*******.***
PROFILE
Senior Level Administrative Coordinator with diversified experience in areas including:
Dedicated Team Player
Paying explicit attention to detail
Excellent organizational and time management skills
Planning and effectively handling high volume
Demonstrated ability to work in a fast paced environment
Self-Starter & Balanced Understanding of Employee Relations
High sense of urgency
Customer Service
Proficiency in various software programs (Typing & Filing)
Maintenance of records
Data entry
Experience with maintaining budgets
Familiarity with putting together Travel Schedules & Arrangements
Target Selection Interviewing Certification
Proven ability to prepare presentations
PROFESSIONAL EMPLOYMENT HISTORY
Covidien: Environmental, Health & Safety-Raleigh, NC
08/11-Present-EHS Administrative Coordinator (Non-Covidien)
Rainbow: Little Pros Academy-Raleigh, NC
03/09-03/11-Physical Education Instructor
Adecco Personnel Services-Raleigh, NC
08/2007-01/2009-Temporary Employee, Wake County Area
Progress Energy Carolinas-Raleigh, NC
01/07-05/07 Administrative Assistant-Operations
05/06-07/06 Corporate Recruiter-Human Resources
Shaw University-Raleigh, NC
10/04-05/06 Records Management Coordinator-Financial Aid
Caterpillar Inc-San Diego, CA & Griffin, GA
02/03-07/04 Human Resources Recruiting Associate
11/98-02/03 Senior Human Resources Specialist
11/89-11/98 Senior Program Associate-International Human Resources
01/88-11/89 Program Associate-International Human Resources
EDUCATION
BS, Health, Physical Education & Recreation
Fayetteville State University-A Constituent of the University of North Carolina
PROFESSIONAL EXPERIENCE/EXECUTIVE & ADMINISTRATIVE ASSISTANT
Ability to effectively and accurately verify information and documentation.
Shows initiative and uses good judgment.
Excellent oral and written communication skills.
Proven record with regard to ability to multi-task effectively.
Effective & positive interaction with diverse work forces.
Demonstrated ability to work effectively with all internal and external customers.
Defined, wrote and implemented office procedures which established uniformity and increased
operating efficiently.
Responsible for recording & distributing notes at all departmental meetings
RECORDS MANAGEMENT & RETENTION
Coordinate the receipt of incoming qualifying documents for eligible students via PowerFaids.
Maintenance of student files as well as daily customer services responsibilities due to students,
parents and faculty interaction.
Communication of information daily both oral and written.
Perform repetitive work under pressure and deadlines.
HUMAN RESOURCES STAFFING & RECRUITMENT
Champion recruitment to fill exempt and non-exempt positions (i.e., recruiting, testing, and
interviewing, extending formal job offers, etc).
Developed relationships with facility managers, HR managers to proactively develop and execute
recruitment strategies for customer service and administrative support positions while using
Internet postings, career fairs, diversity recruiting, networking, and employee referral programs.
HRIS/PeopleSoft knowledge to enter new hires, promotions, terminations, leave of absence, merit
increases, performance evaluation results, applicant additions, and requisition additions.
Served as company representative with regard to completion of unemployment claims (including
investigations and interviewing individuals responsible for terminations/layoffs)
Developed, designed and conducted new hire orientation sessions.
Ensure permanent employee records were forwarded to Corporate Human Resources location.
Ensure all hiring departments were equipped with relevant materials to stay within hiring policies
and guidelines.
COMPUTER SKILLS
EHS Suites
Maximo
BROWZ
CIM (Customer Information Management system)
Concur Expense Reconciliation
Jenzabar 2.0, PowerFaids, EDSuites
Typing 60 wpm
PeopleSoft HRIS
PeopleClick
CLMS (CAT Learning Management system)
Alpha & Numeric Data Entry
Microsoft Office Suite
Ceridian
CIGNAaccess
Furnished Upon Request
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