Administrative Assistant Executive

Mary H. Jackman

*** **** ****** *****, *******, FL 34677

(h) 813-***-**** (cell) 202-***-****

Skills

• Advanced knowledge of Word, Excel, PowerPoint, Outlook, Editing/Proofreading and

composition of letters, memos.

• Three years experience as a Technical Writer.

• Majored in English Studies in college.

• Extensive experience as a Certified Executive Assistant.

• Friendly and professional demeanor.

• Enjoys a challenge and requires minimal supervision.

Accomplishments

• Taught a MS Word class to other staff members in the Student Advising

Department at the University of Maryland, University College.

• By taking the ini tiative of doing a mass mailing, brought in an additional $30k+ in

Business Tax Receipt’s revenue for the City of Oldsmar.

• Was promoted from Jr. Administrative Assistant to Sr. Executive Assistant to the

D irector of the Planning and Redevelopment Department, who then created the

position of Planning Technician for me in order to better utilize my skills and

experience.

• Supervised a part-time Office Assistant to assist me with my growing duties and

responsibilities.

• Represented the City of Oldsmar as a Board member of FABTO (FL Association of

Business Tax Officials).

Experience

Planning Technician, City of Oldsmar, June 2006-December 2009

• Ensured that that every business located within the City limits paid their business

taxes every year. In addition, processed the payments and provided daily and

monthly reports of those financial t ransactions for the Finance Department.

• Was responsible for reviewing and either approving or denying all Business Tax

Receipt (formally known as Occupational L icenses) applications for new businesses.

• Composed, designed, and executed multiple flyers and brochures using Word and

PowerPoint.

• Was on the committee responsible for obtaining a higher FEMA score in order to

ensure the lowest possible f lood insurance rates for residences and businesses;

which included working closely with FEMA and City Officials.

• Assisted Oldsmar City residents, builder’s and contractor’s with various

applications for Variances, Plats, etc.

Loan Technician, Chase Home Finance February 2006-May 2006

• Logged in approximately 200 mortgage loan applications per day.

• Handled highly confidential information on a daily basis.

• Acted as liaison between Brokers and Underwri ter’s to obtain information required

to ensure every application was complete prior to assigning the applications to the

appropriate Underwri ter.

Mortgage Post-Closer, MortgageIt, January 2005-January 2006

• Reviewed mortgage ti t les and other legal documents for accuracy and consistency

with the collateral packages so the company could sell the closed, approved loans to

warehouse banks.

Sr. Executive Administrative Assistant, Chase Home Finance, 2003-2005

• Oversaw the duties of six Jr. Administrative Assistants.

• Ordered tax t ranscripts and Social Security verifications.

• Ran daily, weekly, and monthly Underwri ting Department volume reports for the

Director of the Underwriting Department to whom I was his Executive Assistant.

Technical Writer, The Technical Resource Connection, January 1999-December 2001

• Wrote, proofread, and edited all documentation used in ternally and that which was

presented to the client team to which I was assigned.

• Was the sole intermediary between the subject matter experts, the target end-user,

and the entire development team. (Approximately thirty five computer

Programmers, Architects, and Modelers.)

Staffing Administrator, The Technical Resource Connection, 1996-1999

• Aggressively pursued possible computer programmer’s from the USA and around

the world.

• Arranged and scheduled initial phone interviews between existing staff and

candidates.

• Made extensive travel arrangements for all staff members and for candidates chosen

to be flown-in for intensive face-to-face interviews.

• Conducted all new-hire orientations.

• Was promoted to Technical Writer in 1999.

Education

University of Maryland University College, 1986-1990

• Major: English Studies

Katharine Gibbs Secretarial School, 1985

• Certificate with Honors in Secretarial Studies

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