Customer Service Management

“…Scott’s administrative and customer support skills are second to none…shows exceptional

attention to detail while maintaining a heavy workload…a team player and a consummate

professional…”

**** *erformance Review Excerpt, Kennesaw Mountain.

“…Your excellent work as volunteer shows that you are ready to assume increased

responsibilities…”

2012 Performance Review Excerpt, Kennesaw Mountain.

“…Scott’s outstanding planning, multi tasking and organizational skills have kept the store

running smoothly…”

2004 Performance Review Excerpt, Things Remembered.

Computer Skills:

MS Word, Excel, PowerPoint, Adobe, Outlook, Past Perfect; Finalcut Pro; Internet; Windows

Vista/7

Scott A. Wilbur

1417 River Landing Way Woodstock, GA 301**-***-*** 6411 ********@*****.***

Targeting Office Assistant Opportunities

Administrative professional eager to leverage five years of experience in retail management and 1 year experience in

administration to secure an office assistant position. Highly organized, efficient and skilled in a variety of office support tasks,

including:

Office Organization & Spreadsheets & Reports

Administration Scheduling & Calendaring

Records & Database Meeting & Event Planning

Management Filing & Data Entry (60 WPM)

Research Techniques

Telephone & Front Office

Reception

Experience

Kennesaw Mountain Battlefield Park. Kennesaw, GA National Park

Intern/Volunteer 2011 to Present

Provide administrative support within busy office. Work closely with Rangers to assist in planning; prepare reports, research

and presentations; manage records; and administer guided talks.

Results:

Excelled within deadline intensive environment, ensuring the accurate and on time

completion of all projects.

Earned “outstanding” rating on review. Recognized for high quality work, organizational

strengths and exceptional customer service delivery.

Praised by supervisor for excellent performance as intern.

Became Park’s primary liaison for relations between Park and KSU.

Things Remembered Alpharetta, GA Engraved Gift Store

Assistant Manager, 2004 to 2006

Managed store of 8 employees and oversaw daily operations.

Results:

Raised sales by 10% in 2005.

Helped to increase clients. Improved efficiency in engraved gifts

Created databases and spreadsheets that improved inventory management and reporting

accuracy.

Education

Kennesaw State University Kennesaw, GA

Bachelors in American History, 2012. Certificate in Public History, 2012. Program Highlights:

Organizational Management

Research Methods & Skills

Leadership & Supervision

Project Management

Museum Resource Management

Projects & Presentations

Critical Analysis

Interpersonal Relations

Chattahoochee Technical School Marietta, GA

College Course Work, 2003 - 2004 (GPA: 3.5)

Contact this candidate