Customer Service Human Resources

Victor Osita Akunna

**, *** **********, **-**, Crescent Road, Luton, Bedfordshire, United

Kingdom. LU2 0AN

Phone +447********* Email : *************@*****.***

PERSONAL PROFILE

I describe myself as an HR professional who brings passion, practical

perspective, and seasoned human relations abilities to my job. I am a good

listener, with good communication and IT skills; I am self-motivated, with

a keen interest in producing excellent work; I can work responsibly with

little or no supervision. My excellent knowledge of human resources and

administration give me an advantage when working within strict deadlines.

I work well under pressure and enjoy working within a team and taking

direction. I also work very well on my own.

PERSONAL SKILLS

. Good communication and IT skills; interpersonal and team working

skills.

. I am self-motivated; experienced in planning, and all aspects of

recruitment and selection, training, HR administration, etc .

. Good public speaking and leadership skills.

EMPLOYMENT OVERVIEW

June to September, 2012 Customer Service/ Admin Officer (Intern)

. Worked with the University of Bedfordshire UKBA compliance team.

. Was responsible for short-listing candidates for internship programs.

. Worked as customer service officer for the Alumni relations department

during graduation.

. A blogger for the University of Bedfordshire.

. Provided the students with the necessary information for registration,

induction, accommodation and the Luton community etc.

. Worked in a team with other staff of the University of Bedfordshire

International Office during the welcome party to create a 'wow'

experience for the students.

AUGUST 2007 -2011 HamiltonRichards Consulting (Core competence Human

Resources Management)

HR ADMINISTRATOR

. Was responsible for identifying, recruiting, interviewing and

selecting candidates to fill staff vacancies within the organization.

. Allocated human resources to fill all vacant positions.

. Provided current and prospective employees with information about

policies, job duties, working conditions, wages, opportunities for

promotion and employee benefits.

. Performed important staffing duties such as dealing with

understaffing, refereeing disputes, firing employees, and

administering disciplinary procedures.

. Advised managers on organizational policy matters such as equal

employment opportunity and sexual harassment, and recommend needed

changes.

. Planned and conducted new employee orientation to foster positive

attitude toward organizational objectives.

SOME OF THE PROJECTS EXECUTED (TRAINING PROGRAM CONDUCTED)

HiTV LTD Customer service training (Exceptional Customer service)

SKYE Bank PLC Outdoor team Building events (Jointly handled with

Estrategia Consulting).

. Equipped and trained SKYE BANK staff members on team building and team

effectiveness (outdoor training) from executive trainees to senior

banking executives

AUGUST 2006 -JULY 2007 SPNS CONSULTING (Business Process Management)

ANALYST

. Oversaw the customer service department.

. Implemented the company's policy.

. Was responsible for organizing training for the staff members.

. Conducted performance appraisals for the staff members.

. Handled the job descriptions and the recruitment of staff members.

QUALIFICATION/TRAINING

M.A International Human Resources, University of Bedfordshire, UK

(Distinction), September 20011 to 2012.

B.A in Philosophy, Lagos State University, Nigeria, September 1998 to 2002.

Basic and Advance leadership courses in leadership, Daystar Leadership

Academy, Nigeria, 2007.

Effective customer care: making it easy for customers to buy,

HamiltonRichards Consulting, Nigeria, 2011

Professional coaching skills, The Coaching Academy, UK, 2012

Entrepreneur for Better Business in Europe, UK, 2012

HOBBIES

Enjoy interacting with people, reading books, business journals, and

magazines, listening to music, doing researches on stimulating topics

REFERENCES

Available on request

Contact this candidate