Customer Service Human Resources

Cora Xibilia

**** **** ****** **********, ** L*R 1B6

TEL: 289-***-**** – Email: *****@******.***

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PROFILE

An Human Resources Specialist and Payroll Coordinator with exemplary customer service and

computer skills. Proficient at handling multiple projects independently and within a team

environment. Manage priorities in an accurate, organized and timely fashion, and have excellent

verbal and written communication skills. Extensive working knowledge in Microsoft Office.

PROFESSIONAL EXPERIENCE

NUVO RESEARCH INC.

Human Resources Specialist & Payroll Coordinator Apr/04 to Oct/12

Responsibilities

Process bi-weekly payroll for about 100 employees in Ontario and Quebec using Ceridian

Insync and ADP pay@work, issue T4’s, and year end related documents i.e. WSIB

reconciliation, EHT, CSST, etc.,

Process US payroll for about 10 employees,

Maintain all employee files, vacation and sick time accrual,

Enrol and maintain employee group benefits, and assisted in the development of a new

benefits plan

Prepare Journal Entries for accounting,

Process expenses using ACCPAC,

Answer the phone lines, take messages when needed and greet clients,

Book all corporate travel,

Active member of the Joint Health & Safety Committee.

AIR CANADA Jan/99 to Aug/05

Customer Sales & Service Agent (Union)

Responsibilities

Provided customer service for all passengers checking in and making sure they had the

proper documentation to travel,

Sold and reissued airline tickets to all destinations, handled cash, cheques, credit cards, etc.

Assist passengers when needed, i.e. delays, cancellations etc.,

Provide assistance for passengers with special needs.

TORONTO HONDA

Administrative Assistant/Receptionist Sep/95 to Jan/99

Responsibilities

Assisted in the training and development of new employees.

Maintained inventory levels, ordering stock when inventory was low, verified pricing and

shipping costs.

Responsible for all licensing on new and used vehicles, including vehicle registrations.

Answering the phone lines, taking messages when needed and greeting clients.

Handled all incoming faxes, including typing of correspondence.

Cora Xibilia

4877 John Street Beamsville, ON L0R 1B6

TEL: 289-***-**** – Email: *****@******.***

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Zellers Canada

Cashier Supervisor/Cashier Sep/89 to Jan/99

Responsibilities

Assist in the planning and organizing of day to day cash operations of the store, to

maximize customer service and productivity.

Motivate and lead staff regarding customer service, readiness for business, accurate

procedures, department cleanliness, staff relations, and compliance with company policies

Responsible for balancing the safe and cash floats.

Participate with the direction and control of opening and closing procedures and ready for

business standards.

Controlled shortage and loss ensuring all loss prevention standards were promoted and

complied with by all employees.

EDUCATION

Seneca College CPM Designation Sep/05 to Aug/07

Seneca College Travel & Tourism In Progress Sep/06 to Present

Seneca College Legal Assistant 1992 to 1994

Seneca College General Business 1991 to 1992

Bishop Marrocco/Thomas Merton O.S.S.D. 1991

PROFESSIONAL SKILLS

Excellent working knowledge in operating various business machines including cash

machines, fax machines, photocopiers, telephone systems, adding machines, laminating

machines, etc.

Excellent communication and interpersonal skills and analytical and problem solving skills.

Results oriented self-starter with highly developed skills in the area of sales and customer

service, office administrative support and data entry.

Self-motivated and able to function well independently or in a group environment.

Well organized with excellent administrative skills and easily adaptable to new and changing

environments.

COMPUTER SKILLS

MS Outlook, Word, Excel, Power Point, Access, ACCPAC, Ceridian(Insync), ADP(Pay@work)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate