Manager Quality Assurance
Resume:
GODFREY O. OKORO P.O. BOX ******
Elk GROVE, CA **061
EMAIL#***************@*****.***
CAREER OBJECTIVE:
Seeking a challenging position in Hospital Services, utilizing skills knowledge acquired while studying for M.S. degree in Health Care Services Administration.
PROFILE:
Highly motivated, reliable, dependable, and success-oriented individual with a positive metal attitude and strong sense of responsibility; a problem solver, attentive to details and eager to learn, creative flexible, and quick; capable of working with little or no supervision.
SKILLS:
Hospital Organization, Environmental Services, Laundry/Linen Services, Material Management (Warehousing), Mailroom-Reproduction Services, Space Utilization, Fleet Services, Property and Equipments Management. Coordination of conferences room set-ups (Audio Visual Equipments).
Medical/Hazardous waste Management, and Recycle Management. JCAHO, OSHA, OSHPD, DHS Compliances, Infection Control, Environmental & Safety Rounds and Disaster Plan. Planning, Organizing, Coordinating, Personnel interviewing, Training, Orientations and Staff scheduling.
Effective Oral and written Communication Skills. Accounting/Auditing, Budgeting and Inventory controls
Strong Management in Union (Labor/Management Partnership).
Implemented Correction Of Action Plan for JCAHO, and familiar with Title 22 and other regulations.
Computer Literate: MS Word, Word, Excel and Power point.
EDUCATION:
ST. MARY’S COLLEGE, MORAGA, CA.
Master Of Science (MS) Degree in Health Care Services Administration (In Progress)
NORTHWESTERN OKLAHOMA STATE UNIVERSITY, ALVA, OK.
Bachelor Of Science (BS) Degree in Business Administration/Accounting (1986).
LICENCE/CERTIFICAE:
Registered Executive Housekeeper (IEHA) Certification (3/00)
PROFESSIONAL WORK HISTORY/EXPERIENCE:
MANAGER, FACILITY AND ENVIRONMENTAL SERVICES: DIVINE HOMES, REDWOOD CITY, CA 01/2009-Pr.
Manager and directs the work of Environmental services and facility maintenances. Plans, organizes, manages, and directs programs which encourage environmentally sound and cost effective methods for infection control, disposal recyclables and wast prevention; explains programs and procedures. Hires, trains, promotes, evaluates and disciplines environmental/custodial employees. Monitors and reviews employee productivity and performance, staff development, and program implementation for customer satisfaction, and compliance with laws, rules regulations and standards. Prepare department budgets; identify and analyze complex technical, operational and administrative problems and evaluate alternatives solutions, and recommend or adopt effective changes; manage, select, train and evaluate professional, technical and clerical staff; develop and maintain effective working relationships Etc.
ENVIRONMENTAL SERVICES, SUPERVISOR; KAISER PERMENENTE, SACRAMENTO, CA. 5/2000-12/2008
Supervises staff concerning overall areas of assigned which includes quality standards, inspections with staffs, follow up plans as needed; and ensures compliance with federal, state, and local regulations. Coordinates, schedules, and conducts employee’s training/orientation and develop necessary training to meet established performance standards, teamwork and services criteria. Perform areas inspections, Quality Assurance (QA) with assigned EVS staff to evaluate/monitor performance, customer satisfaction and infection control program compliance. Ensures general inspections are complete daily and formal inspections are completed monthly in all Medical Buildings and Medical Offices Buildings (MOBS) areas.
Supervises ground keeping employees to ensure that work techniques, quality assurance standards, identifies opportunities to decrease cost and increase services levels.
ENVIRONMENTAL SERVICES, MANAGER; VA MEDICAL CENTER, MATHER, CA. 02/99-4/2000
Responsible for the site supervision 24 hours Environmental services, assigned staff performing cleaning/ project work at Medical Center and Medical Offices buildings (MOBS). Oversees the Environmental Services programs that buildings are maintained in a safe, clean and operational effective condition and ensure compliance with standards and regulations. Supervises Environmental Services employees to ensure that work techniques, quality assurance standards departmental policies, procedures and job specifications are adhered. Administers annual competency assessment process, develops, initiates and maintains EVS department policies, procedures related to JCAHO, OSHA, OSHPD, DHS and other governing agency regulations standards; and documents staff training to ensure full program compliance. Responsibilities include department budget, identifies and implements the best practices to generate new and innovative ideas to improve services and reduce cost.
ENVIRONMENTAL&LAUNDRY/LINEN SERVICES, MANAGER; FLORIN HEALTHCARE CT. SAC. CA 2/97-12/98
Plan, Manage and Coordinate Environmental (Housekeeping), Laundry/Linen services. Responsibilities included accountability for providing housekeeping and laundry/linen services to create a safe sanitary and homelike environment for residents, staff and the public. Manage employees to provide services according to facility philosophy and consistent with federal, state and local laws and regulations. Allocates resources in an effect and economic manner to ensure that housekeeping and laundry/linen services are provided, develop and monitor staff compliance with JCAHO, OSHA, DHS mandated on work place safety including hazardous communications and blood borne pathogens. Ensure that adequate chemicals, linens and supplies are maintained, prepare department budget; staff, linens, equipments and supplies.
ENVIRONMENTAL SERVICES, MANAGER; MANOR HEALTHCARE CORP. SUNNYVALE, CA 08/96-01/97
Plan, Organize, Develop, Implement and Interpret the programs goal objectives, policies and procedures of Environmental Services department. Supervises Environmental (Housekeeping), Laundry and Linen Services. Responsibilities includes all aspect of financial and human resources management of environmental services; recruiting, interviewing and selection of department staff, create and execute effective staffing and scheduling. Prepare environmental services budget staff, equipments, linen and supplies.
CUSTODIAL SERVICES, MANAGER; SANTA CLARA COUNTY OFFICE OF EDU. SAN JOSE, CA 07/95-08/96
Plan, Organize, Assign, Inspect and Coordinates cleaning and maintenance all County district schools assigned. Responsibilities for the overall coordination involved the cleaning the schools plaints and direct supervision of all custodian staffs. Perform schedule inspection of schools and coordinate with school principals and district staff related to repair and ground keeping. Develop work schedule, safety training and administer performance evaluations; and maintain attendance records, inventory, and process work orders. Coordinates the cleaning of laboratories, classrooms, wood floors, offices, restrooms, recreations and public areas.
ENVIRONMENTAL SERVICES, SECTION MANAGER; SANTA CLARA COUNTY VALLEY HOSPITAL & HEALTH SYSTEM, VALLEY MEDICAL CENTER, SAN JOSE, CA 10/86-7/96
Direct, Manage, Plan and Coordinates a shift operations of environmental (housekeeping), laundry/linen, material management (cart staging), mailroom, reproductions, patient transport, and equipments. Responsibilities included executing, interpreting coordinating and enforcing policies and procedures and maintain EVS department policies procedures related to JCAHO, OSHA, OSHPD, DHS and other governing agency regulations and standards; documents staff training to ensure full program compliance. Serves as an active member of the department management team as it relates to the development and achievement of the goals and objectives for the department. Attend and participate in Medical Center Committees’ safety, disaster, infection control, recycle and other committees. Communicates and coordinates department activities with Nursing Managers, and other administrative personals.
REFERENCE: AVAILABLE UPON REQUEST
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