Project Manager Sales
Resume:
S USAN STEELE
**** ***** ***** **., ******** OH *5011
**********@*****.***
PROF I LE
A conscientious Certified Technical Project Manager with strong accomplishments in operations
management and sales engineering. Known for attention to detail, multi-tasking abilities, and effective
team management. Additional experience in:
Contract Negotiations T echnical Sales Support R FP Requests and Responses
Strategic Planning and
A nalytical Analysis L eadership T raining
P rioritizing
PROFESSIONAL EXPER IENCE
Tata Consulting Services C incinnati, OH IT Project Manager
Contacting for GE 2012
• Project manage GE’s network infrastructure initiatives including, Cisco switches, routers,
W ireless Access Points, VLAN’s and Video equipment.
CINC I NNAT I BELL, Cincinnati, OH 1989-2012
Wireless Network Project Manager Senior Operations Manager ( 1995-
(2003-2012) 2003)
Operations Manager (1989-1995) Sales Engineer ( 1989-1995)
ACCOMPL ISH MENTS
Project Management
• Established long-range network plan and communicated plan, including new platforms and
p roducts, to Product Development, other parts of N &O, and throughout the organization.
• Assisted Product Development in developing business cases for new product int roductions and
enhancements to existing products.
• Directed the design and on-going engineering project management of the Service Control
Points (SCPs), including Home Location Registers (HLRs), SMSC, M MSC, WAP Gateways, and all
f uture advanced services and application platforms for wireless network.
• Provided project planning, management and leadership for CBT’s customer offerings for
advanced services provided by AIN, Wireless Applications, WAP Gateways, SMSC, M MSC, Email and
Voice Messaging platforms
• Led Advanced Service group in product research, development, planning and deployment by
working with marketing personnel within CBT Business Units and CBI subsidiaries.
• Developed and managed annual capacity requirements and capital / expense budgets based on
B usiness Unit forecasts and subscriber growth.
• Managed contractor/vendor relationship: contract negotiations and results.
• Directed project management for all Blackberry and Android wireless devices’ advanced
applications.
Provided project management for enhanced indoor wireless coverage and hardware needs.
Operations Management
• Oversaw development, operations, and service levels for CBI subsidiary projects.
• Provided planning, strategic guidance, and tactical direction.
• Coordinated quality assurance and process improvement initiatives.
• Managed 7x24 support and repair of services and platform infrastructure.
• Assisted Product Development in development of business cases for new product int roductions
and enhancements to existing products.
Designed and engineered Service Control Points (SCPs), including Home Location Registers (HLRs), SMSC,
M MSC, WAP Gateways, and future advanced services and application platforms for wireless network.
Sales Engineer
Designed and composed RFP’s for new products.
Provided technical support during sales process.
Designed and implemented Messaging systems.
Provided technical responses for customer-initiated RFP’s.
EDUCAT ION
Kennedy Western University – 2000 – Business Administration
CPM (Certified Project Manager) Xavier University - 2010
PROFESSIONAL/COM MUN I TY
Cincinnati Bell Women’s Network- Mentor
Comverse North American Partnership – Founder and Chai rman
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