Medical Assistant Customer Service

ERICA SCOTT

*** **** *****, *****, ** *****

Home: 347-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Reliable worker with the ability to quickly learn new concepts and skills. Backed by a

solid work history, reputation as a team player and passion for helping others. Highly

organized and meticulous Office/Medical Assistant with experience in corporate office

settings.

SKILLS

• Pleasant demeanor

• [35] WPM typing speed

• Advanced clerical knowledge

• Professional phone etiquette

• Certified Medical Office Assistant

• Excellent communication skills

• Knowledge in Microsoft Excel &

• Articulate and well-spoken PowerPoint

• •

Customer service-oriented HIPAA/JACO compliance

• Proficent with EMR and Opera software

Excellent planner and coordinator

•

Certified in 10-key Able to read, speak, and write in Spanish

as a second language

WORK HISTORY

06/2012 to 11/2012

Reservation Agent

King & Grove Hotel – New York City, NY

• Made new reservations for guest using Opera system, managed reservations

through emails from various travel agencies

• Answered inquiries using Inpacket Phone System and provided hotel information

to guest

• Ordered and distributed office supplies while adhering to a fixed office budget.

• Coordinated transportation to and from airport, and made arrangements for tour

services

• Contacted 3rd party Travel Agencies such Expedia, Tourico, Hotelbeds and

Allied TPro for guest cancellations/modifications

06/2007 to 03/2012

Medical Assistant

Morris Heights Health Center – New York, NY

• Pediatrics/Internal Medicine/Specialty Served as a key member of a

interdisciplinary healthcare team for a busy family medical practice.

• Assisted nine MDs as well as PA and RN/LPN to ensure optimal patient care and

a smooth daily functioning office.

• Prepped room for patient examination, drape patients with co vering, positions

needed instruments, assisted Pediatricians with infant catheters and Pap smear

exams, assisted patients with their asthma machine as needed Interview patients,

Measure vital signs such as weight, height, BP, temperature and pulse, vision and

hearing screen and record them appropriately into patients charts Demonstrated

the ability to interact with customers from diverse cultures and backgrounds.

• Preformed strep/HCG/Glucose test and other in-house test, Operated EKG

machine, Clerical duties including stocking supply room, answering phones,

sending/receiving faxes, placing vital patient information into medical records and

scheduling appointments.

09/2006 to 10/2006

Medical Assistant/Externship

Upper West Side Medical Center – New York, NY

• Assisted doctor with IVs and Bone Density test.

• Gave injections and treatments, and Perform routine laboratory tests.

• Prepare treatment rooms for examination of patients, preformed vital signs.

• Laboratory work including Phlebotomy and Centrifuge, Administrative and

clerical duties such as filing and answering phones.

EDUCATION

2006

Certified Medical Assistant: Medical Assisting

Sanford Brown Institute - New York City, NY

• Recipient of [Hemotalogy and Computer Applications] Award

2005

Practical Nursing

Bronx Community College - Bronx, NY

2003

High School Diploma: Performing Arts

Morris High School - Bronx, NY

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