Management Medical

Ana E. Delvalle-Best

H: 540-***-****

C: 202-***-****

*************@*****.***

US Citizen

SSN: xxx-xx-xxxx

Veterans Status: N/A

**/****-**/**** ******* Transition Brigade / Battalion Organization Defense Travel

Administrator (CTR) Department of Defense, U.S. Army Washington, DC / Ft. Belvoir, VA; 40

hours, Supervisor; Mr. Kevin Demers

PROFESSIONAL PROFILE: DTS Administrator with over 5 years of progressive

experience providing training expertise, program analysis, strategic planning, program and

project management to the government. Skilled in strategic planning, budgeting and financial

analysis and reporting. Solid record of performance managing analytical studies, key initiatives

and high-profile performance improvement and training projects. Technical expert and analyst on

a wide variety of complex program issues. Very strong critical thinking, problem solving,

research and liaison skills. Recognized for outstanding communication skills, flexibility, keen

political savvy, sense of humor, and leadership abilities.

AREAS OF EXPERTISE: Implements and manages the day-to-day activities during system

operations; personnel data download and review, business process analysis, DTS training, and

Defense Accounting and Disbursing System and Commercial Travel Office connectivity.

Coordinate development of traveler profiles, organizational data, reporting, budgetary, and

document flow procedures in DTS. Development, delivery, and evaluation; program

management and evaluation; resource analysis/optimization; strategic and operations planning;

human resources management; workforce analysis and planning; financial management and

budgeting; process improvement and simplification; team and project leadership;

quantitative/qualitative analysis; technical, regulatory and best practices research; policy analysis;

and survey development/analysis.

RESPONSIBLE AND ACCOUNTABLE for the site as data requirements, including the

user profiles, organization routing groups, per diem rates and Lines of Accounting. Maintains

database of user information and controls user access to Privacy Act information and travel

documents. Assigns appropriate permissions levels to official personnel and travelers for their

respective role in the DTS hierarchy.

OVERSEE AND ANALYZES DTS travel vouchers to ensure the traveler is in compliance

with command travel policies to prevent or identify a debit to the US. If the traveler has accrued a

debt, assists them to resolve the issue through the appropriate channels. Provide assistance to

employees completing temporary and permanent change of station. Research the complicated

issues concerning their PCS/TCS (Permanent Change of Station/Temporary Change of Station)

depending upon employee as personal situations and/or obligations. Responsible for notifying

travelers who have not submitted their vouchers within timelines established in policy and/or

regulation. Monitors and takes action to close DTS travel authorizations with unsettled travel

vouchers in accordance with DoD FMR (Financial Management Regulation) VOL 9 and the

JTR/JFTR (Joint Travel Regulation/Joint Federal Travel Regulation).

DETERMINES AND ESTABLISHES in coordination with directors, permission levels for

access to DTS applications, features, functions and reports. Acquires and updates personnel data

that will be used to establish traveler profiles in DTS. Maintains updates to DTS database when

changes occur due to personnel actions within the main organization. Analyzes travel documents

and reports available in the DTS. Coordinate with DTS Finance Defense Travel Administrator

(FDTA) to perform a variety of budgetary and administrative functions in implementing the

organization as travel program, policies, and procedures. Establish and maintain lines of

accounting and budgets within the DTS system.

12/2007-01/2009 Ward Clerk/Ward Manager. Landstuhl Regional Medical Center, Department

of Defense, U.S. Army Kaiserslautern, Germany, 40 hours, Supervisor: SSG Dobbins Donnell

PROGRAM MANAGEMENT: Incumbent performs a variety of receptionist, clerical,

administrative, and record keeping duties associated with patient care and treatment assigned to

one of the military treatment facilities within the Landstuhl Army Medical Center. Serves as a

Medical Support Tech (OA) and provides clerical and administrative support for the Psychology

Ward. Monitors the status and progress of work, and makes day-to-day adjustments in accordance

with established priorities, obtaining assistance from the supervisor on problems that may arise.

PERFORMANCE COUNSELOR: Independently develop travel NEEDS ASSESSMENTS

of current personnel and partner with management and designated professionals to analyze and

improve employee travel. Identify needs in the area of performance and leadership and develop

travel plans and solutions such as customized travel and other specific program and time sensitive

types of instruction. Arrange, develop and direct travel relative to performance activities,

individual travel needs and leadership development.

PROVIDE TECHNICAL EXPERTISE: Monitors and communicates delays in scheduled

appointments to the appropriate staff and patients. Attempts to resolve complaints of a local

administrative nature and refers other complaints to appropriate authorities. Maintain all patients

records, either electronic or paper, according to regulations insuring each entry contains proper

patient and health care proper identification. Performs Quality Assurance using appropriate tools

regarding the completion and contents of the patient record.

ANALYZE AND IDENTIFY TRANSPORTATION NEEDS of personnel in accordance

with the US Army mission and use improved delivery methods to increase effectiveness of

learning objectives. Conduct analysis and report mission performance, effectiveness of

completion and known shortfalls.

USE PROJECT MANAGEMENT SKILLS AND COMPUTER APPLICATIONS

such as spreadsheets, word processing, e-mail and database software on a regular basis to

improve the efficiency and effectiveness of training initiatives. Utilize various computer

programs to create databases and compile program tracking and statistics. Analyze data to

prepare status reports summarizing activities and statistics for senior level management.

ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS with

colleagues to integrate organization services. Work independently and in a team environment to

ensure highest level of service delivery and make improvements when necessary. Partner with

various internal and external entities to develop training agreements, coordinate training delivery,

develop curricula and conduct training courses on a wide variety of complex subject matter.

Liaison with Officers, civilians and other entities to remain current on training developments.

SCHEDULES AND COORDINATES appointments for patients with various clinics,

ensuring all treatment requested by the physician has been scheduled, and rescheduling

appointments when necessary. Ensures appointments are timely and in accordance with

physiciansâ requests. Receives telephonic request for information and transmits requests to the

appropriate physician. Assist clinic administrator and other personnel with workload

accountability information. Obtains and reviews medical records of patients prior to scheduled

appointments. Ensures the patient completes all necessary forms prior to being seen by the

provider. Provides information regarding unit, clinic and hospital policies, procedures and

locations to patients, family members, staff etc., or refers to other resources for difficult questions

or concerns.

02/05-11/06 Medical Office Assistant (Ostad Urology Clinic). Brooklyn, N.Y; 40 hours,

Supervisor: Dr. Abraham Ostad

MANAGED FULL LIFE CYCLE CAREER PROGRESSION AND PLACEMENT

ACTIVITIES Performs a variety of nursing assignments in a general nature clinic setting.

Provider a range of direct patient care services; measures vital signs and reports deviations from

the norm to the provider or nursing supervisor. Assists provider with treatment and diagnostic

procedures, preparing the equipment and area. Positions patients properly for procedures.

Observes patients for physical or emotional reactions, providing reassurance during procedures.

Initiates emergency measures.

UTILIZES AND PERFORMS simple diagnostic tools ex: stethoscope, blood pressure cuff,

performed administrative and Clinical duties under physician supervision. Scheduling

appointments maintaining medical records, billing, and coding for insurance purposes. Taking

and recording vital signs and medical histories, preparing patients for examination, Phlebotomy.

Prepare and show patients to examination/treatment rooms, keeping the rooms neat and clean.

Explain treatment procedures, medications, diets and physicians instructions. Help physicians

examine and treat patients, handing them instruments and materials. Collect blood, tissue or other

laboratory specimens, log the specimens, and prepare them for testing. Clean and sterilize

instruments and dispose of contaminated supplies. Authorize drug refills and provide prescription

information to pharmacies.

PLANNED AND EXECUTED WIDE RANGE OF ADMINISTRATIVE

ACTIVITIES to ensure the optimal effectiveness of office operations. This includes, but is not

limited to, receiving, coordinating and maintaining personnel files to ensure proper guidance and

placement for soldiers; maintaining records for annual reports and statistical data; and editing

correspondence relevant to personnel and administrative management. Conducted analyses of

RELEVANT program processes to identify process gaps and make recommendations for value-

added organizational solutions and changes to senior level management. Assisted in the

identification of future organizational travel needs based on a thorough understanding of current

needs. Developed and edited travel statistical data utilizing spreadsheets. Presented findings to

senior level management on routine basis.

DEVELOPED AND MAINTAINED EFFECTIVE WORKING RELATIONSHIPS

with subordinates, colleagues and management. Participated in inter- and intra-agency meetings

facilitating the mission of the US Army and the Battalion. Valued by management for exemplary

customer service practices.

EDUCATION

1998 Sarah J. Hale H.S. Graduated

2005 Franklin Career Institute (Associate Degree)

TRAINING

Medical Billing and coding ( ICD-9 and CPT).

BLS Certified

ADDITIONAL EXPERIENCE

Medical Assistant.

Professional Office Procedure.

Patient Relation, Manage Care, Telephone Etiquette.

Medical Office Administrative, Medical Office Management.

Knowledge of Medical Terminology, Anatomy and Physiology, Medical Transcript.

Phlebotomy, Vital signs, Urinalysis, Patient Safety, CBC, Examination and Treatment, EKG,

Clinical Office Procedure.

MS Word, WordPerfect, PowerPoint, Excel and Internet.

CERTIFICATES

AO/RO Training for Accountable Officials and Certifying Officials

AO/RO - The DTS Approval Process

DTS Overview

DTS Basic 101

DTS Cancellation Procedures

DTS Constructive Travel

DTS Itinerary Adjustment

DTS Personal Leave with Travel

Travel Card 101-Programs and Policies

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