Customer Service High School

Wilcox Etienne

**** ******* *** *** # **

Brooklyn, NY 11226

(Home) 718-***-**** (Cell) 347- 530-7867

********@*****.***

Summary of Skills

Great inter-personal skills and a good listener

Ability to follow instructions well and work independently when needed

Multi-lingual in English, French and Creole

Proficient knowledge of computers

Experience

10/2010-8/2011 DAY INN HOTEL Brooklyn, NY

Front Desk Clerk

Work at the front desk checking customers in and out and keeping track of everything correctly in the computer. Answer the phone and make reservations and answer customer questions. Manage paperwork correctly. Take care of customer complaints and needs.

11/2009-06/2010 Motel 6 Brooklyn, NY

Front Desk Clerk

Greet, register, and assign rooms to guests of motel

Verify customers credit, and establish how the customer will pay for

The accommodation.

Keep records of room availability and guests' accounts, manually or using computers

Compute bills, collect payments, and make change for guests.

Make and confirm reservations

Issue room keys and escort instructions to bellhops.

07/2008-01/2009 Fort Greene Albany Sr. Center Brooklyn, NY

Work Study Program

Interacted with senior citizens, entertaining them and reading books to them

Organized talk shows for residents to express their opinions

Prepared activity schedule list and distributed to residents

Organized documents and provided assistance to Director as needed

03/2007-06/2008 CABS Nursing Home Brooklyn, NY

Office Assistant

Interacted with patients, obtaining and uploading information into computer

Provided information about duties and activities to volunteers

Checked with residents to enquire about their personal well being

Handled phones and performed office duties including, copying, filing and faxing

Education and Training

CAMBA Brooklyn, NY

Certificate in Customer Service Critical Thinking

Kings Borough Community College Brooklyn, NY

Coursework toward Associate Degree in Criminal Justice

Clara Barton High School Brooklyn, NY

High School Diploma

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