Customer Service Sales

Steven Oakleaf

**** *** *** ** **** C*,Elk Grove Village, Illinois 60007

Tel: 847-***-**** E-mail: **********@*******.***

Seeking Entry-level Position in Hospitality Management

Education

Robert Morris University Dupage Campus

Bachelor of Business Administration Degree with a track in Hospitality

Management

Graduation Date: March2012

Robert Morris University Dupage Campus

Associate of Applied Science Degree in Culinary Arts

Graduation Date: Dec 2010

Certifications

ServSafe Food Protection Manager Certification No.6631230

ManageFirst Customer Service No.6851683

ManageFirst Hospitality And Restaurant Management No.6794297

ManageFirst Menu Marketing And Management No.6941192

Employment History

Macy's Woodfield Mall Nov. 08- Dec.10

Market Place Food Sales Associate On-Call

. Promote new food items and sales

. Greet customers

. Customize personal purchases on request

. Locate merchandise locally and on inventory system

. Sample and suggestive selling

Internship History

Rosewood Restaurant & Banquets Oct.10-Jan.11

Banquet Cook Internship

. Batch cooking

. Knife Work

. Banquet Kitchen Service

. Stock Rotation

Eyrie Restaurant Jan.12- Feb.12

Sever and Front of House Internship

. Stock Rotation

. Work Task Flexibility

. Open Table System

. Opening and Closing Procedures

. Serving Tables

. Working Special Events

Community Events

JA In A Day May 21, 2010

A volunteer service to coach children for real world skills

Bensenville Chili Cook Off Nov 20, 2009

An event for RMU students to compete with chili recipes

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