BALAVANI THUSHYANTHAN

**** *** ***** *****, ******* Salem, NC 27106

Phone 336-***-**** Cell 585-***-**** abgj2e@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail oriented professional with the ability to lead staff toward common goals while facilitating individual

performance improvements to achieve desired results. Skilled in designing and implementing workflow

processes to maximize operational efficiency. Accounting professional with extensive experience in

multiple bank operations.

• • Project Management

Personnel Negotiation

• •

Management Customer Service Financial Management

• • Mediation • Auditing

Conflict resolution

• •

Risk Analysis (FMEA, People Soft GL Regulatory compliance

• •

SDLC) Ariba Eclipsys EPIC

• • Microsoft Products

Plan-View Data Mining

• SharePoint

•

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Lincoln Financial Group, Greensboro, NC April 2011 to Present

Project Manager for Change, Communications & Training and Knowledge Transfer

Project Coordinator for PMO, of Project Compass, a $66M project to implement Oracle People Soft

GL system

• Constructively managed relationship between LFG team members, sub vendor team members

and Deloitte team members with PM responsibilities for 9 – 11 members on the People Soft

implementation project.

• Coordinated all project management activities in accordance to the internal Project Management

Office (PMO) guidelines including scope definition, risk management, communication planning,

implementation planning, financial reporting, resource management, and monitoring/controlling

project activities.

• Developed and executed project plans utilizing a project management methodology and Project

Change requests based on scope changes.

• Effectively coordinated and facilitated cross-functional meetings and teams and communicated

effectively in relation to audience.

• Responsible for providing status updates, issues and risk to PMO.

• Evaluated project risks, developed and managed contingency plans and responded to change in

risk as the project progressed.

• Ensured that all project related documentation was clear, contained accurate information, and

used SharePoint to store data.

• Managed cross thread communications between the eleven threads regarding training, updates,

knowledge transfer etc.

• Key point of contact and coordinator for Internal Audit / E&Y. Handled Work implementation

process and tracked and stored all relevant documents in SharePoint. Coordinate with internal

and external auditors; including following up on outstanding audit points

• Tracked and reported project-related budget costs for resources, hardware/software, and capital

expenses; managed cost with-in planned budget

• Responsible for Finance team’s SOX audit, by testing, and updating the documents; As well as

communicating the changes to the leadership team and internal auditors.

ACCOMPLISHMENTS:

• Implemented contingencies to the CC & T project plan update process to keep tasks within the

time line. This helped to save over $200,000 for the project.

• Stream lined the system access process.

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Balavani Thushyanthan

A WELLS FARGO Com, Winston Salem, NC December 2005 to September 2008

(Formerly Wachovia Bank)

Compliance Team Manager (AVP), AML Operations, Large Currency Reporting Team

• Set expectations for compliance with over 2,500 branch managers to protect Wachovia from IRS

exposure by managing the LCR and SIR. Created and implemented Service Level Agreements.

Responsible for designing and implementing companywide LCR training education program.

• Managed a diverse group of 39 Operations and Compliance associates with well-defined job

expectations, ongoing performance feedback, coaching, mentoring, and/or training to process

over a million LCR transactions and over hundred thousand SIRs’.

• Provided expertise in Operational and Compliance Risk related issues; Implemented policy and

procedural changes and related training by implementing cross bank communications between

top ten banks.

• Based on OCC sampling methodology Designed & Implemented Quality Assurance testing, and

Quality Monitoring testing that reduced errors by eight percent. This lead to Satisfactory Internal

audit and OCC exam rating.

• Managed department operational budget of 2m.

ACCOMPLISHMENTS:

• Lead an initial project of half a million to implement process enhancements to the existing system

to further automate the LCR process that resulted in staff reduction of 33% . This lead to identify a

processing gap with Monetary Instruments Log process which, lead to an extensive project of

25m.

1. Facilitated and defined the scope and business requirements

2. Participated in quality assurance testing

• Designed and Implemented:

1. Workflow process and production standards for Operations Staff that reduced overtime by

74% and increased production by 50%.

2. Key Performance Indicators that lead to improved performance and increased individual

production accuracy by 7%.

BANK OF AMERICA, Greensboro, NC July 2004 to September 2005

Servicing Team Manager (AVP), Hazard & Flood Insurance

• Effectively managed four vendors, fifteen associates and the A/R, A/P, and GL clearing by

implementing tracking controls.

• Used in Oracle based SQL Fidelity Passport system to pull and manipulate data for necessary

risk reviews.

ACCOMPLISHMENTS:

• Designed and Implemented:

1. Reconciliation process improvements that reduced errors from 55% to 6% in one year.

2. New tracking system and internal controls that reduced charge-offs from $103,000 to

$1,700 in a 2-year period.

3. Risk Assessment Tracking (RAT)

• Spearheaded a $50,000 project to automate processes that resulted in cost savings of over

$500,000 per year.

• Served as departmental project lead & tester for Bank of America/Fleet Boston merger.

BANK OF AMERICA, Rochester, NY July 1997 to July 2004

(Formerly Fleet Boston Financial)

Team Leader, Brokerage Operations Associate III

• Ensure productivity, and processing deadlines are met with accuracy and within established time

frames by directing twelve associates’ daily activities and monitor their workload for the following

functions: Class action research; mail of the building, mail log, deposits, withdrawal, and

distribution of assets; Confirmation and Re-registration of special assets, Manual process of

closely held asset income to respective accounts, and processed buys, sells, capital calls, and

final or stock distributions.

2

• Performed semi-monthly internal audits in the Vault to make sure all controls were followed per

procedure.

ACCOMPLISHMENTS:

• Worked with Internal Control Unit to identify and resolve complex issues utilizing Six Sigma

Process. Ensured that all controls were in place through development of internal audit self-

assessment program.

• Implemented cross training program for all job functions.

• Created metrics system for specific tasks that decreased audit discrepancy findings by 14%.

Operations Manager I

Common Trust fund Unit, Fund Processing Dept.

• Responsible for managing a group of ten associates to, and performed fund valuations, income

payment, pricing, and trade activity.

• Managing two vendors in processing and auditing.

• Participate in fund mergers and made sure all policies and regulations are followed. Schedules

and plans work flow, including task assignments. Managed over time hours by empowering staff.

• Worked with management to create expense budget for the unit.

ACCOMPLISHMENTS:

• Mentored team into cohesive unit through 2002 outsourcing project.

Team Leader – Revenue Analyst

Fee Unit, Accounting Services Dept.

• Responsible for sixteen associates meeting the following processing deadlines: Analysis of fee

statements for accuracy, and perform manual adjustments for issues identified. Balancing the

ACH desk, AR & AP ledgers. Manual calculations of co-trustee fees.

ACCOMPLISHMENTS:

• Implemented usage of PEGA systems, and reduced charge-off by 50%.

• Served as departmental tester for Fleet Bank / Boston Bank merger.

EDUCATION

Master of Business Administration / Concentration in Information Systems - Winston-Salem State

University, Winston-Salem, NC, August 2013

I.S. and Project Management Technology certificates - Forsyth Tech, Winston-Salem, NC,

Eclipsys EMR system training, Peek Practice - Forsyth Tech, Winston-Salem, NC

B.S., Industrial and Commercial Accounting - St. John Fisher College, Rochester, NY

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Balavani Thushyanthan

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