Customer Service High School

James M. Humphrey

*** ******** *****, ********* **, 13090

Phone: 315-***-****, Email: **************@**********.***

Objective

Establish a career in the area of Administrative duties. Focus is geared towards becoming a leader, and incorporating leadership roles in others. To

present knowledge base material to others…

Education

Onondaga Community College 2007 2009 Syracuse, NY

• Associates Degree in progress, CIS. GPA 3.433 (four classes remaining)

Canisius College 2005 2007 Buffalo, NY

• Associates Degree in Art, Social Science. GPA 3.547

Auburn High School 1986 1987 Auburn, NY

• High School Graduate

Experience

Casat Drug Program 2011 2012 Marcy, NY

Administrator

• Responsible for day to day activities.

• Responsible for weekly presentations, choosing positions for structure board, and handling issues with participants.

Barber 2009 2011 Livingston, NY

Administrator

• Responsible for day to day activities.

• Responsible for customer service and training other barbers.

Onondaga Community College 2007 2009 Syracuse, NY

Information Technology

• Responsible for the creation of a database program (student retention rate).

• In charge of weekly, monthly, and yearly reporting of current student records.

• Mentoring students in courses, structure, and responsibility.

• Leadership role in the area of data entry daily, demonstrating to others how to use my software.

• Teaching others the skills to be proficient in Microsoft Office (Word, Excel, Access, Publisher, PowerPoint, and Outlook) as well as all current

Windows operating systems, and Mac.

• Assisting students in the lab with issues dealing with software / hardware.

• Troubleshooting problems that occur with hardware.

Cuttin’ Up Barbershop/Stylist 2007 2009 Syracuse, NY

Teachers Aid/Employee

• Teaching others the skills to become a Master Barber.

• Assisting in the ordering of inventory.

• Teaching the State requirement of sanitizing tools and equipment used on customers.

• Teaching cleanliness and preparation for board of inspectors.

• Monthly evaluations on employees, and hiring/firing if employees.

• Customer service in the area of hair cuts and styles.

Consortium Of Niagara Frontier College 2005 2007 Buffalo, NY

Computer Lab Technician

• Teaching others the skills to be proficient in Microsoft Office (Word, Excel, Access, Publisher, PowerPoint, and Outlook) as well as all current

Windows operating systems, and Mac.

• Weekly and monthly maintenance of operating systems (Windows and Mac).

• Assisting students in troubleshooting problems that they have with software.

• Responsible for installing software, hardware, and upgrading workstations.

• Troubleshooting hardware problems.

Computers

Information Technology (created database programs in Delphi, Microsoft Access, C++, Visual Basics, and html xhtml. Managed data ranging

10,000 plus records; proficient in Microsoft platform, Macintosh operating systems, and software. Fluently flow through the World Wide

Web, and have created published Web Pages for businesses.

Achievements

• Communication courses, group dynamic courses, and leadership roles.

• Internship at Syracuse University… programming in C++ (HEAP experiment).

• Inducted into Phi Theta Kappa (maintaining a 3.5 and above GPA).

• Won an award for exceptional program development, and tutoring of Science and Technology students.

Interest

By setting goals of such, I have interest in the area of customer service, working with others, and gaining leadership qualities. I have a strong

desire to achieve CASAT certification. I’ve done a lot of presentations for drug programs. I have extensive knowledge and experience in

the area of rehabilitation and relapse prevention.

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