Professional Team-Building Innovative Efficient Manager

Leonard Ross

**********@*****.***

407-***-**** Home 407-***-**** Cell

Professional Website: https://sites.google.com/site/alwaysforwardthinkingmanager/

Professional Summary

I have a comprehensive background leading all aspects of retail operations (e.g., P&L, merchandising, establishing and monitoring productivity goals. Implementing automated distribution systems, sales, customer service, inventory, managing departmental budgets, personnel and payroll management, etc). Proven leadership skills in selecting, managing and training a diverse staff by using consistent leadership and follow up and developing and leading cross-functional teams on key projects. Possess strong analytical troubleshooting and problem resolution/solving skills.

Education

BBA Business Administration and Accounting

Georgia Southern University Statesboro, Ga.

Relative Experience

Best Buy Davenport FL January 2005 to present

Logistics Manager

Lead multiple Logistic network projects in coordination with the Corporate Strategy team to design, implement, roll out, and provide project support for DDCs in the network. These projects have an annual combined SGA cost reduction of over $1 million dollars.

Traveled to several DDC locations to train, support and implement Red Prairie WMS system best practices as a SME. Worked on a national team this year to create and roll out 2 training videos to be used company wide.

Provided data driven business insights, designs and implement solutions that address opportunities for facility improvements. Work with the Engineer to test the implementation of new processes and behaviors by assisting in time studies and trials. Lead the change once an approved standard is adopted.

Creates the annual Performance Management Plan for the DDC to meet corporate goals. I used several methods to run scenarios to test hypothetical behaviors to produce desired results, present to leadership for input, then drive the adopted changes through departmental associate training.

Help initiate and drive results for a damage initiative to keep damages below our goal of .0001%. Departmental Behavioral Action Plans were put in place for each department to assist in achieving this goal. Designed an employee productivity improvement incentive program that resulted in an 18% increase in productivity.

Partners with the Human Resource Department to recruit talented and qualified candidates for various departments and have been able to maintain a high level of employee retention ( 80% ) as a result of due diligence in the screening process, on-going training, effective communication and strategically positioning and motivating my employees so they can reach their full potential.

Reduced Distribution Center expenses by more than $ 1.5 million, a 30% reduction while maintaining productivity levels, service quality and inventory accuracy. This resulted in my Warehouse DDC being given the honor of #1 DC in FY 2011 and again in FY 2012.

Demonstrate in-depth knowledge of all aspects of the Logistics, Production, Materials, Safety and Operation Manager's position; as well as a good working knowledge of government regulations ( OSHA, FDA, DOT, etc. )

Wal-Mart Atlanta GA June 2002-January 2005

Assistant Manager(grocery, sales floor, overnight)

Conducted daily meetings with department managers covering the day before sales and hours results, as well as the out of stock reports to put plans in place to ensure we were addressing issues and we were on track to meet our store goals.

Provided daily shift hand-offs to peers giving updates on issues related to vendor inbounds, associates concerns, customers issues and sales data.

Worked on district project team that created advanced operating procedures and supported implementation of the new procedures to all the stores in the district.

Target Atlanta GA January 1999 to December 1999

Assistant Manager(sales floor,logistics)

Provided training, feedback and follow up on merchandising process for sales floor team members

Consolidated monthly store sales comp data, performed analysis, made recommendations based on projections and assured department managers implemented plans to support store objectives.

Partnered with my store's outreach team and local leaders to give back to the community that we served.

Created and implemented several initiatives, focused on in-stocks, with department managers that increased shelf capacity and management of SKUS that translated to a higher level of in-stocks and sales. These initiatives help our store to obtain a higher level of customer satisfaction and loyalty which was communicated via customer feedback surveys.

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