Customer Service Sales
Resume:
ANTHONY E. FRANCIS
**********@*****.***
COMPUTER/ELECTRONICS TECHNICIAN/ HELPDESK
• A combination of training and extensive practical experience has resulted in excellent qualifications.
• Aware of the need for quality customer service with the ability to meet and overcome customer objections.
• Interface well with customers, staff and management.
• Exemplary supervisory skills in the coordination of multi-task jobs, resolving problems with tact and
diplomacy.
• Present a professional and positive company image at all times.
PROFESSIONAL EXPERIENCE
COMPUTER REPAIR/OWNER – ComputeRX –Bella Vista, AR
Owner of home based computer repair business. In/Out call service on laptop’s and desktop systems.
Reparied all hardware and software issues. Hardware upgrades, virus removal and security setup. Setup wired
& wireless home/business networks. Upgraded software to the lastest version of Windows. (8-2010 to Present)
COMPUTER REPAIR TECHNICIAN/MANAGER – Computer Medic - Bentonville, AR
Manage all day-to-day shop/store operations to include opening, closing, banking, new and used computer parts
stocking, storing and maintaining status on all computers in for repair, replacement, used and new sales. Provide
customer service which includes diagnosis, recommended problem solutions to include repair or replacement with
refurbished used or new computers. This customer service activity applies to both desktop and laptop computers.
Specific laptop repairs may include but are not limited to motherboard replacement, screen replacement, power
port or inverter replacement, as well as all software repairs. Provide 90% of all shop/store repair activity and sales
of new and used equipment.(9-2008 to 8-2010)
CUSTOMER SERVICE/ACCOUNT REPRESENTATIVE - Meritage Group, Inc. - San Clemente, CA
Meritage Group is an International company that handles Premiums and Promotions for various companies,
including Taco Bell, ESPN, Disney, and Buena Vista International. Provided all aspects of customer relations with
clients and vendors; both nationally and internationally. Oversee all stages of product selection and delivery. A\P
and A\R for account base. (1998 to 2007)
STORE TECHNICIAN - Americom Inc. - Irvine, CA
Contracted by Sprint PCS to service digital telephones and troubleshoot/repair any problems using laptop
computers. Provided customer service; including the programming of telephones and transferring data from
telephone to telephone. Assist customers with airtime payments, activations and sales of equipment. Assist in the
initiation of a recycling telephone program to put used telephones back into service at reduced prices. (1997 to
1998) Call Center
ACCOUNTING ASSISTANT - Calcon Optical Supply – Newport Beach, CA
Verified customers credit history and set up new accounts. Responsible for accounts payable and receivable
including, but not limited to issuing of monthly statements, making deposits, and customer billing. Assist in
placing customer orders and data input for shipping. Accomplishments: Reduced past due accounts from $50K to
$23K in first 3 months. Supervise 3 Customer Service Representatives. (1993 to 1996)
EDUCATIONAL BACKGROUND
Computer Education Institute *A+ Certified in Hardware & Software
Fraud Detection & Credit Training * Airtouch Cellular
Computer Accounting Courses * Orange Coast College – Costa Mesa, CA
Computer Skills: Windows 3.x/95/98/XP/Vista/Window’s 7 * MS Office*Quicken
Certificate * Ophthalmic Technician – National Education Center, Anaheim, CA
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