Engineer Active Directory

Shannon Simon

***** ** **** **. *****, FL ***** 786-***-**** **************@*****.***

TECHNICAL SKILLS

Microsoft Office Suite Ghost Drive Image

Backup Exec Windows 7 Windows Vista

Windows XP Windows 2000 Professional Windows Server 2008

Windows Server 2003 Windows Server 2000 TCP/IP

DNS DHCP LAN/WAN/Star/Ring

Active Directory Cisco Routers/Switches Hubs/Switches/Routers

Dell HP Bridges/Cabling

EDUCATION

New Horizons Computer Learning Center, Miami, FL currently enrolled in Hyper-V program

Attained Network+, MCST, Windows Server 2008SR and CCNA certifications

Miami-Dade Community College

Attained A+, Windows XP Pro OS and XP Desktop Deployment certifications

Lindsey Hopkins Technical Education Center

Certified in Microsoft Office Software, LAN Planning, DOS, Micro Computer Analysis and Lotus 123

PROFESSIONAL EXPERIENCE

Teletech Holdings Network Support Engineer Sept. 2011-May 2012

Supported the Engineer with the installation of switches and desktops throughout the building

Set up computer labs for training purposes

Responsible for imaging of all desktops, verifying all software was installed properly and hardware was

functioning properly

Replaced any bad hardware or desktop that was not working properly

Provided 24/7 on-call support

Responsible for all of the Active Directory updates

Adhered to the GPO Standards and Use Policies

Miami-Dade County Public Schools Network Infrastructure Support Technician (NIST) May 1990-

Jun. 2011

Achieved and maintained the integrity of the network installing, troubleshooting and repairing Data

Communication systems

Assembled and disassembled computers and all other peripherals

Installed and replaced mainframe components consisting of servers, switches, hubs, routers and

gateways

Maintained inventory of equipment and software

Ensured adherence to network security standards and acceptable use of policies

Installed data communication lines

Assisted administration and staff members with the software and hardware support of all equipment

Tested and verified the integrity of electrical outlets that provided power for data communications

equipment, utilizing digital multi-meters and power monitors

Assisted and determined best-method to upgrade paths and network integrations

Instructed teachers, students and administration at various locations on the use of software and

hardware within a WAN and LAN environment

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