Engineer Manager

L . Gauri Shankar

Mobile : 827**-***** E-Mail : *********@*******.***

Flat No. 103, Divine Grace Apartments, No. 20

Kodihalli 2 nd Main Road, Bangalore - 560008

Educational Qualification

. Bachelor Of Commerce from Madras University

. Undergoing MBA from ICFAI, Hyderabad

. GNIIT from NIIT in network administration and systems management

. Core Hardware and Operating Systems Technologies from Technocrat Software

Ltd. Jabalpur

. Microsoft Certified Systems Engineer

Corporate Assignments and Awards

. Served in NCC for three years during my college days and I possess 'B'

and 'C' certificate

. I did my professional practice, a part of GNIIT program of NIIT with

Escorts Limited for two years in Chennai as Trainee - IT, then with Wipro

Infotech for one year, wherein I was deputed as resident engineer at

Income Tax office in Madurai.

Roles and Responsibilities

Company : Mahindra Retail Limited

Designation : Asst. Manager - IT

Period : Feb 2012 - Till Date

Place : Bangalore

. Manage day to day IT operations and ensure technical excellence in

service delivery to ensure customer satisfaction & to minimize down time

. Procurement of IT related Assets and Vendor Management

. Maintain Inventory of Hardware / Software, Asset Allocation & Licenses.

Draft and Enforce IT policies. (Desktop, Laptop, Internet, Security,

Password and Backup).

. Manage outsourced Facilities Management System (FMS) team.

. Problem determination and resolution within SLA's. Perform Root Cause

Analysis for the incidents.

. Mentor and train other team members further manage technical queries.

Preparing support documents, checklists and implementing SOP's to ensure

high - quality of service delivery.

. Manage IT Help Desk. Providing preventive and emergency maintenance

services.

. Responsible for scheduling the resources, allocating task among team

members and to co-ordinate with the onsite project teams.

. Monthly review meetings with Business Heads /Senior Managers/ Operations

In charge for IT related issues.

. Server Management (Server Hardware, OS installation & patch management)

. Manage EPABX, Online UPS, Panasonic Video Conferencing equipments, CCTV

Cameras and attendance machines.

. Administration of Antivirus Server and LAN Management.

. Configure, establish and troubleshoot VPN connectivity. Coordinate with

telecom operators in the event of down time in network.

. Troubleshoot and manage Cisco Wi-Fi devices, Cisco 2960 series switches,

Cisco 2800 series router and printers

Company : Pantaloon Retail India Limited

Designation : Asst. Manager - IT

Period : Dec 2006 - Sep' 2010

Place : Mumbai

. I was responsible for IT Infrastructure rollouts for new retail stores

and further renovation of existing setup.

. Understand AutoCAD Furniture Layouts accordingly preparing the IT Bill of

Material for IT infrastructure projects within preset budgets and

deadlines and to manage IT projects execution.

. Identify vendors for technology or business process solutions. Providing

training to the team members on solution component

. Interact with project managers for gathering the requirement, risk

assessment and finalization of specifications.

. Develop plans, schedules, map requirement for IT Infrastructure, and

interact with vendors for IT Resource, planning and optimization. Work on

cost reduction and analysis with quality result.

. Deliver presentations to management for project review & approvals for

further initiatives.

. Freeze on bulk purchase order and coordinate with procurement team for

delivery follow-ups.

. Work closely with vendors to discuss on new technology products and

network solutions to meet business requirements.

. Proper coordination with warehouse and logistics for storage and movement

of IT stock.

. Responsible for maintaining files with respect to stock of inventory and

GR processes.

Personal Details

Date of Birth : 15 th October 1978

Father's Name : Brig. (Retd.) NL Narayanan

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