Customer Service Consultant

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|OBJECTIVE |Travel Consultant |

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|SUMMARY OF |TICO Certified Travel Consultant with 8+ years of |

|QUALIFICATIONS |comprehensive experience |

| |Very friendly and outgoing with outstanding customer |

| |service skills |

| |Strong knowledge of plethora of travel destinations and|

| |excellent at bundling and providing best deals |

| |Thrive in target-based environments |

| |Excellent communication and interpersonal skills |

| |Hard working team player who also works very well |

| |independently |

| |Proficient in computer software and familiar with most |

| |travel software |

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|RELEVANT SKILLS &|Acted as liaison between customers and airline |

|EXPERIENCE |personnel to provide timely information |

| |Handled all aspects of booking including airline, hotel|

| |reservations, group tours, bus and cruise travels |

| |Conversed with customers to determine destination, mode|

| |of transportation, travel dates, financial |

| |considerations and accommodations required |

| |Burst tickets and ensured correct formatting / dates of|

| |tickets processed |

| |Responsible for all Billing and Settlement Plan (BSP) |

| |and ticketing needs |

| |Correspond with airlines on all billing and adjusted |

| |ticket information |

| |Responded to internal and external customers' needs |

| |Maintained office filing systems and procedures |

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|EMPLOYMENT |Travel Consultant |

|HISTORY |HRG North America / RBC / Travelocity |

| |2011 - 2012 |

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| |Ticketing BSP Consultant |

| |HRG North America |

| |2003 - 2007 |

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| |Ticketing Agent |

| |HRG North America / BTI Travel |

| |2001 - 2003 |

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| |Travel Consultant |

| |Celestial Travel |

| |1999 - 2000 |

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|EDUCATION |Customer Service Certificate |

| |HRG North America |

| |2003 |

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| |Travel and Tourism Diploma |

| |Seneca College |

| |1998 |

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