High School Service

Sophia Hou

**** *. ***** *****, **** E Phone: (**2) 593-

3471

Chicago, I L 60616 E mail: A ********@*****.***

To provide excellent IT support through the use of systems, software, and telecommunication.

Objective:

University of Illinois at Chicago Chicago, IL May 2012

Educational

Background: Bachelor of Arts, Psychology with Minor in Philosophy

Harold Washington City College Chicago, IL 02/2012 – Present

IT Assistant/IT Support

Professional

Instructing the students, staff, & faculty members at the college.

Experience:

Maintaining 20 computer classrooms totaling up to about 1,000 computers

Assists the managers and director of the information technology department with multimedia

equipment and the following applications: Deep Freeze, BIOS, Microsoft Office Suites, Net

Support, Novell, & many more.

Interviewed and trained student workers and new lab assistants.

Assigns help requests for clients via BMC Remedy System.

Answers OIT Help Desk service phone line to provide basic technical support and assigns

unresolved requests for assistance to the appropriate staff member of service team.

Answers all questions regarding system statuses, downtime, departmental procedures, and other

basic IT information.

Interacts with network or application support teams to help identify and correct network issues when

present.

Follows all OIT policies to ensure accuracy and quick resolution.

Chicago Public Library Chicago, IL 03/2008 – Present

Cyber Navigator

Especially sociable, patient, & passionate while teaching patrons of all ages on the usage of

computers & related technology.

Creating handouts and flyers for my lectures & one on one sessions about the usage of computer

technology with the setup of a projector & hands on activities.

Assists & answers many questions from library staff & patrons in regards to computers, laptops,

projectors, phones, tablets, & digital cameras.

Instructing the use of Photoshop, Adobe Suites, Microsoft Suites & many other applications at 50

WPM.

Key Food Services Wholesale Co. Chicago, IL 08/2003 – 05/2007

Advertising Designer/Bookkeeper

Designed weekly ads for print publications resulted in significant sales increase

Verified, recorded and paid vendor invoices.

Fluent in English, Mandarin & Cantonese. Currently learning Korean & Taishanese.

Languages:

Activities – Volunteered as an English & homework tutor for high school & grade school students

at the Chinese American Service League for a few years.

Activities &

Interests/Skills: Interests/Skills – Computers, Photography, Renovating, and Solar/Wind energy mobiles.

Contact this candidate