Customer Service Assistant

Kim Diann Harris

**** ** **** ***. # *** Lauderhill, FL 33313

954-***-****

***.******@*****.*******.***

Education:

Bachelor of Arts in Sociology from Florida Atlantic University – 5/2003

Masters of Education in Guidance Counseling from Union Institute & University – 12/2007

Art Certification/ K-12- 7/2009 expires 2014

Education Specialist certificate in Curriculum Instruction with Arts Integration - 12/2009

Artist as an Entrepreneur Institute – June 2011

Doctoral Candidate of Education defending dissertation by December 2012

Work Experience:

Art History Teacher -

4/2011 – Present Learner High School (part time/online)

• Expose students to gain an awareness of an appreciation of art history via the internet

• Maintain ongoing communication with students via internet

• Maintain student records of attendance, testing, threaded discussions, and assignments

• Create curriculum suitable for online education with regard to art history

• Performed a variety of miscellaneous academic and administrative support functions

Educational Consultant -

7/1995 – Present Old Dillard Museum

• In house storyteller/Ambassador

• Mistress of ceremonies at various cultural affairs

• Conducts interactive workshops as a teaching artist and lecturer at seminars on various cultural topics

• Provides education with entertainment through live performances

E-Learning Support Specialist -

02/2012 – 04/2012 Nova Southeastern University (part-time)

• Synchronizes online sessions with Eliminate, Wimba, Blackboard, and Tegrity

• Provides technical assistance to faculty and students by troubleshooting for solutions

• Provides pedagogical assistance to faculty

• Effective manipulations and maneuvers between ticketing system, emails, Eliminate, Wimba, Blackboard, and Tegrity

• Basic administrative assistance office procedures supported by effective customer service

Executive Assistant -

08/2011 – 12/2011 Broward College/Academic Affairs (part-time)

• Gives support to the Dean of Academic Affairs with management of college staff

• Performs multi-varied administrative and clerical duties of the office associated with the daily operation of the college

• Supports the educational and research mission of the college

• Works with department chairs to ensure coordination of College activities

• Ensures compliance with university regulations and fiscal propriety

School Counselor -

8/2008 – 3/2009 Broward County School Board

• Child Abuse Designee

• Testing Coordinator for the BAT and FCAT testing

• Prevention Liaison

• Organized small group sessions that focused on academic success and social skills

• Conducted whole group sessions that focused on character traits

• Developed a school student council

• Performed a variety of miscellaneous academic and administrative support functions

Teaching Artist -

1/2006– 1/2009 Arts for Learning/Miami

• Provides community and cultural art classroom resources-basic art skills, history, sculpture, mixed media,

• Focuses on building literacy through arts integration strategies in core curriculum

• Works with “Start with the Arts “ a curriculum program designed for school age children and inclusion strategies

• Works with the “Out of School Program” designed for after-school and summer camp

• All programs cultivates communication and problem solving skills, fosters self discovery and builds self-esteem

Teacher -

5/2000– 9/2005 Broward County School Board

• Prepares lessons plans for accuracy and compliance with State of Florida Dept. of Education

• Constructed appropriate objectives for subject area of geography

• Incorporates Art & FCAT strategies into curriculum

• Responsible for assisting children with behavioral issues

• Cognitive skills and reading readiness

• Gained security clearance issued from Broward County School Board

Office Automation Assistant -

6/2003– 9/30/03 United States Dept. of Defense (Summer Intern Position)

• Works independently and completes work for accuracy and compliance with Government guidelines

• Responsible for utilizing various software types

• Produces a wide range of charts, spreadsheets, and other documents through scanning procedures

• Receives visitors and phone calls

• Performs a variety of miscellaneous administrative support functions

Kids Club Coordinator -

6/2002 – 11/2002 Florida Atlantic University (Student Government Work Study)

• Coordinated art related events for elementary age children

• Disseminate event information to the public

• Design flyers for events

• Responsible for contracts in regards to vendors

• Maintain a budget of 23,000 for the year

Office Automation Assistant -

12/2001 – 5/2002 United States Dept. of Defense (Summer Intern Position)

• Worked independently and completed work for accuracy and compliance with Government guidelines

• Responsible for utilizing various software types

• Produced a wide range of charts, spreadsheets, and other documents through scanning procedures

• Received visitors and phone calls

• Performed a variety of miscellaneous administrative support functions

Administrative Asst/Office Mngr. -

8/2000 – 8/2001 Urban League of Broward County

• Provided direct support to immediate Director of Employment and Training and VP of Programs

• Prepared materials for grant applications

• Prepared meeting agendas, notices, and memo’s, materials, and took minutes at meetings

• Coordinated new employee orientations, maintained and updated employee records

• Coordinated the preparation of monthly and annual reports

• Supervised and coordinated activities of clerical and support staff, as assigned

• Designed flyers of several ULBC events

Job Coach (promoted to the above position) -

3/2000-8/2000

• Monitored a caseload of 20 individuals through work experience

• Assisted TANF (Temporary Assistance to Needy Families) participants transition into the workforce

Administrative Coordinator -

5/1998 – 8/2000 In Focus Magazine (part time)

• Contacted prospective clients to increase advertising revenues for the magazine

• Assisted with basic layout, design, and typeset featured stories

• Maintained database for mailing list of subscribers, advertisers

• Facilitator at events

• Received visitors phone calls and set appointments for the CEO

• Performed a variety of miscellaneous administrative support functions

Clerk Typist I -

10/1996– 5/1998 City of Dania Beach (Parks & Recreation)

• Administrative duties in addition to receiving visitors and phone calls

• Designed flyers for monthly events

• Distribution of incoming and outgoing mail

• Involved in all events

• In charge of an after-school computer program to promote technology

Administrative Secretary -

6/1997 – 6/1998 City of Hollywood Beach (Bldg. Dept.)

• Provided direct support to the Chief Building Inspector

• Prepared permits and contracts for the Building Dept.

• Responsible for dispatching incoming FYI details to inspectors in the field

• Prepared files for cases to be reviewed by the Code Board

• Performed a variety of miscellaneous administrative support functions

Human Resource Asst. -

• Prepared resolutions and agenda packets

• Responsible for updating community with current job openings

• Distributed monthly newsletter throughout City Hall

• Prepared personal files for public perusal

References available upon request

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