Customer Service Representative

VISHNUDEV RAMKHELAWON

*** ******** *****, **** # **, Mississauga, ON, L5V 2B4

Cell: 416-***-****

Email: *.******@*****.***

CAREER OBJECTIVE: To be an integral part of a team that fosters a culture

conducive to learning and growth, and to function in a role that will

effectively utilize my knowledge, skills and abilities.

SKILLS & KNOWLEDGE

. Over 10 years experience as Customer Service Representative

. Bilingual (French) with excellent communications skills (oral and

written)

. Proficient in MS Office Suite (MS Word, Excel, Outlook)

. Strong analytical, multi-tasking, customer service and problem solving

skills

. Ability to work in a busy team environment and to work under pressure

and meet deadlines

. Strong Customer service and listening skills with excellent phone

manners

. Good Time management skills with ability to prioritize and organize

work effectively

. Ability to work with high standard of accuracy and attention to

details

ACHIEVEMENTS

. Achieved 98% retention of existing clients through meeting their

specific requirements

. Acted as main point of contact between management and customers

. Increased efficiency in addressing customer complaints by 90% through

regular follow up

WORK EXPERIENCE

Professional Experience & Employment History

(2010- 2012): Bilingual Customer Service Representative

Carlson Marketing

. Respond to inbound and outbound client calls, delivering fast and

efficient service.

. Resolve customers' problems at first point of contact in a friendly

and helpful manner and escalate complex situations to supervisors.

. Help clients to track their goods delivery with Canada Post.

. Document all information clearly, concisely and effectively in the

client file, in accordance with department guidelines and patterns of

practice.

. Send email to management upon the request from customers to activate

their reward cards.

. Provide assistance to clients with all their enquiries relating to

redemption of accumulated miles and products.

2010 :Security Officer

Intercon Security

. Access control

. Reception

. Visitor registration

. Closed circuit TV monitoring

. Parking control

(2006-2010) Bilingual Customer Sales representative JV Travels

. Respond to customer inquiries via the phone and email

. Set new customers in database and contracts for billing

. Resolve problems at first point of contact in a friendly and helpful

manner

. Reconcile customer accounts using sales reports and Accounts

receivables reports

. Attended to customer complaints using good phone manners

. Provide quality customer service on every call and with feedback,

increase sales

. Maintain good contact with clients and businesses for selling and

promoting travel packages

(1993-2010) Bilingual Customer Clerk Datamatics ltd

. Responsible for customer service in the publication division, duties

included answering customer queries, problem solving and providing

detailed information on new economic and social indicators.

. Provide information on phone to private firms, other government

agencies and the general public

. Assist University students doing their final project with Statistical

figures and queries

. Worked for surveys conducted by this office both at Interviewer and

Supervisor level

Education Background

: College Diploma in General Studies.

: Security guard and First Aid/CPR/AED course Canada

: Certificat de stage self d fense, sports de combat, techniques

: Computer Proficiency Program (Excel, Word, Access)

References

References may be submitted upon request

Contact this candidate