Customer Service Manager

Location:

Posted:

December 07, 2012

J ay I rvin Lane

909-***-**** ************@*****.***

OBJECT I V E: Position as a Paralegal

WORK EXPER I E NCE

July 2012- September 2012 Paralegal I n tern FEDERAL PUBL IC

D EFENDER’S OFF ICE, Los Angeles

• Performed scanning, coding and indexing of files

• Organized files using Summation/Case Map, and Adobe Pro Programs

March 2012- June 2012 Paralegal I n tern L EGAL AID SOCIE TY OF

O RANGE COUN TY, Santa Ana, CA

• Answered hotline calls and screened prospective clients including conflicts checks

• Assisted Attorneys in Family Law, Landlord/Tenant Law and Bankruptcy Law Clinics

using I-CAN Software

November 2003- Present Assistant Manager STARBUCKS COFFEE

C OMPANY, Corona and Chino, CA

• Interview, hire and t rain associates

• Manage day-to-day operations including scheduling, payroll,

i nventory, and customer service

• Facilitate t raining for new associates on the district level

E DUCAT IO N

M t. San Antonio College, Walnut, CA

Associate in Science Degree in Paralegal Studies, 2012, 4.0 GPA (ABA-approved

p rogram)

Writing

• Drafted interrogatories, pleadings, client and demand letters, memoranda of

law, and motions with points and authorities, in paralegal course work.

• Created documents using M icrosoft Word, Excel and PowerPoint Programs.

R esearch

• Performed research in state and federal texts and online, including

shepardizing, in paralegal course work.

M t. San Antonio College, Walnut, CA

2011-12 Mock T r ial Regional Team Captain

T r ial Preparation

• Reviewed and analyzed affidavits, formulated t r ial themes and questions, performed direct

and cross-examinations, and closing arguments, as captain of M t. San Antonio’s Mock

T rial Team.

PROFESSIONAL PROF I L E

• E xcellent interpersonal skills, both writ ten and verbal

• Ability to prioritize and multi-task in a fast-paced environment

• Detail oriented with good analytical and problem solving skills