Sales Customer Service

***** *********** *****, ****** ******, MD *****

Parul Vyas Phone: 301-***-****, E-mail: *********@*****.***

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PROFESSION

• Knowledge of standard office administrative practices and procedures

• Excellent customer service experience over 25 years.

• Excellent knowledge in Recruiting,Hiring,Training office staff

• Maintain Office supplies and resources

• Strong understanding of inventory management

• Prepare necessary documents, invoices and enter important data in computer

• Schedule staff for daily running of operations

• Efficient in making Travel arrangement for Executives

• Resolve customer issues and incharge for collections

• Strong understanding of inventory management

• Excellent Customer service background with proven quality of service provider

• Broad product/administrative knowledge coupled with creative ideas for product applications

• Proven ability to develop sales potential in new market areas with extensive marketing &

organizational skills

• Over 25 years of project and operational management expertise

• Exceptional problem solving and decision-making skills, including ability to think critically in

urgent situations

• Strong analytical and planning skills

• Good interpersonal and leadership skills

WORK EXPERIENCE

Medifast Weight Loss Center, Silver Spring, MD Jan. 2012 -

Current

Manager

• Over all incharge of daily Administration of office

• Schedule members appointment,prepare their health information chart and entered

• Prepare documents and keep accurate filing

• Daily book keeping and banking

• Schedule staff for necessary coverage

• Ordered and maintain Inventory and processed inventory adjustment as needed.

• Budget: Maintained store budget such as payroll, staffing, and food costs weekly

• Compliance Control: Completed weekly internal compliance reports

• Monitor House accounts for Aging summary for

• Marketing/Sales: Built key relationships with corporations to ensure prospective clients become

existing clients

• Monitor weekly client visits and success of program

• Recruitment Process: Provided ongoing support and training to achieve corporate goals

• Responsible for the implementation of all sales and marketing campaigns/reports developed by

Medifast Corporate

• Held Weekly Staff Meetings: Supported staff with our 4R system (Recruit, Recognize, Reward,

Retain). Emphasized upsell opportunities.

Subway Sandwiches & Salads Sept. 2009 – Mar. 2011

Manager

• Marketing/Sales: Built key relationships with corporations to ensure prospective clients become

existing clients

• Daily manage general ledger and banking

• Responsible for keeping store in Compliance

• Follow up with staff for monthly evaluation

• Proficient on using Sub Shop 2000 POS system and also Sysco online ordering system

• Recruitment Process: Provided ongoing support and training to achieve corporate goals

• Ensured all employees were registered at the University of Subway to complete their requirements to

perform as a Subway Sandwich Artist, Maintained all food safety protocols

• Budget: Maintained store budget such as payroll, staffing, and food costs on a weekly basis

• Managed inventory in order for daily running of business,Compliance control on weekly basis

• Marketing/Sales: Built key relationships with corporations to ensure prospective clients become

existing clients

• Received the “Highest Sales” award for 1 of 2 locations

• Responsible for the implementation of all sales and marketing campaigns/reports developed by

Subway Corporate

Nails & Esthetics by Tina, Toronto, ON Oct. 1998 – Nov.

2011

Business Manager

• Managed overall operation of daily business and maintained inventory for retail sales

• Created new marketing strategies for growth in revenue

• Develop client relations by getting repeat business and offering flexible appointments

• Provided excellent service and gained clients loyalty

• Strong commitment to teamwork and clients and provided one-on-one consultations for skin care and

makeup

• Prepared and processed all daily accounting reports accurately

• Maintained relations with vendors and negotiated costs for supplies

• Offered group workshops and prepared presentation

• Prepared seasonal beauty packages with appropriate events

• Control budget and cost to be profitable

Printcare Machinery, Inc.

Executive Administrative Assistant (part time) October 1998-

July 2008

• Prepared and edited correspondence and communication

• File and retrieve documents and reference materials

• Conducted research, assembled and analyzed data to prepare reports and documents

• Managed schedules, appointments and travel arrangements

• Reviewed operating practices and implement improvements

• Prepared invoices and arranged fund transfers globally business transactions

• Daily bookkeeping and office duties

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Hudson’s Bay Company, Toronto, ON June 1996 –

Sept. 1998

Manager

• Managed a cosmetics department’s operations, including hiring staff, training, evaluation

• Budget planning and tracking, accounting and payroll, inventory control, receiving, merchandising,

and store maintenance.

• Communicated department goals to staff and provided guidance to ensure high sales.

• Organized all marketing activities

Agnew Shoes, Toronto, ON July 1992 – April 1996

Store Manager

• Motivated store sales team to reach and exceed sales goals

• Strong commitment to teamwork and clients

• Prepared and processed all department-related reports

• Responsible for recruiting and training of all staff

• Explained product features and benefits, as well as technical specifications, to customers

• Reinforced importance of comfort and service by professionally fitting every customer with proper

footwear

• Studied strengths and weaknesses of competitors' products

TECHNICAL & FUNCTIONAL SKILLS

Software: Microsoft Office, Sub Shop 2000 POS system, Sysco online ordering system

Platforms: PC, Mac, B4T, ADP payroll, UltiPro

EDUCATION

Bachelor of Commerce <major in Business administration, Account, Economics 1980

Certificate - QuickBooks, Microsoft Office 2011

Certificate - Advanced Makeup Artistry, Chellsey’ Institute, Toronto, ON

2010

Diploma - Esthetics, Saroj Institute of Baroda, Gujarat, India 1981

REFERENCES

Available upon request

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