Customer Service Manager
Resume:
Shannon Horsley
Objective
To obtain a medical office administration position that will give me the opportunity to grow and advance in the health field.
Profile
Motivated, personable, and business oriented individual. Graduated with distinction from West Kentucky Community and Technical College with my Associates Degree in Medical Administration while maintaining a 3.4 GPA.
Flexibile and organized- strong planner who easily adapts to change. Can work independently or in a team and will always exceed expectations. Able to juggle multiple priorities and short deadlines without compromising quality of work.
Skills Summary
1. General Office Skills
2. Multiple Phone Lines
3. Customer Service
4. Medical Office Procedures
5. EMR
6. Medical Transcription
7. Scheduling/Filing
8. Document Formatting
9. Prepping Charts
10. Insurance Billing
11. Microsoft Procedures
12. Spreadsheets/Report
Certificates
1. Medical Office Assistant Medical Adminstrative Integrated Office Skills
2. Data Entry Operator Medical Admissions Clerk Receptionist
3. Financial Assistant Clerk Financial Assistant Trainee
Professional Experience
Customer service
1. Helped individuals return or exchange merchandise.
2. Communicated via telephone with customers and other employees.
3. Comunicated with patients on scheduling and insurance.
4. Worked daily to increase salesperson productivity.
5. Spoke with customers on the HIPPA Privacy Policy and their financial agreements.
6. Handled patient questions on their account or any chart information.
Organization
1. Filed employee and patient files daily by alphabetical order
2. Organized insurance authorizations and verifications.
3. Received shipment and stored it in the suitable places.
4. Created and put together applications for employment.
5. Transferred patient’s paper charts to Electronic Medical Records.
6. Copied and organized patient medical records for legal purposes.
Team Building
1. Oversee cashiers and customers at the service desk.
2. Learned to work in multiples of 3 and 4.
3. Scheduled rotations of lunches and breaks of cashiers and other individuals.
4. Worked together to reduce safety and fire hazards.
5. Worked with fellow employees in an “assembly line” fashion to finish shipment.
6. Learn to work as a team to check patients in and out, while dealing with various office activities.
Employment History
RIEMER EYE CENTER – Manistee, MI
Front Office Medical Assistant, October 2011 to Present
Cato. – Murray, KY
Assistant Manager/Retail Store, June 2010 to Februray 2011
walmart – Hardinsburg, KY
Cashier/Customer Service, September 2007 to March 2010
Extendicare-Hardinsburg, KY
Co-OP/Business Office, November 2008-April 2009
Education
West kentucky Community and technical College – Paducah, KY
Associate’s Degree in Medical Administration. May 2012
References
Paul McRae
Assistant Manager, Wal-Mart
Rachel Wilcox
Store Manager, CATO
Pat Bettin
Practice Manager, Riemer Eye Center
1055 Maple Street Manistee, MI 49660 270-***-**** *******.*******@*****.***
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