Network Technician
Resume:
Stephen Phillips [pic]
St. Joseph, MO 64505
*******.**********@*****.***
https://www.linkedin.com/in/stephenphillips66[pic]
NETWORK TECHNICIAN
SUMMARY OF QUALIFICATIONS
Excellent foundational knowledge of Windows Server and Windows 7 in a
standalone and domain environment. Cisco hardware and IOS.
Certifications:
CompTIA A+, CompTIA Security+, Microsoft Technology Associate (MTA):
Networking Fundamentals, and C-Tech NCS certified.
5+ years of experience in challenging customer service environments.
Recognized by current and previous employers for communication and problem
solving skills with internal and external customers.
Function as a team player, as well as demonstrate a proven ability to work
well independently.
TECHNICAL SKILLS
Windows Server 2008 R2 - planning, deploying, configuring and maintaining
AD infrastructure, environment and objects.
Client computer support and domain integration.
TCP/IP, DHCP, WINS, RRAS, IPSEC, Computer Troubleshooting, Cabling.
Cisco 2811 router, Cisco 2960 and 3550 switches, basics in Cisco IOS 12.4,
RIPv2, EIGRP, OSPF, network tools including Wireshark.
Network Cabling.
TECHNICAL EXPERIENCE
SuddenLink Communications, St. Joseph, MO
June 2010 - Aug. 2011
Technical Support
Inbound Call Center.
Provided support for tv, telephone, internet connectivity, e-mail, routers
and modems.
Assisted in setting up customer accounts, scheduling installs and service
calls.
Assisted with bill paying.
TECHNICAL TRAINING
CENTRIQ TRAINING, Leawood, KS Aug.
2014 - Nov. 2014
IT Administrator Program
Technical Competencies:
Installing, configuring, managing, and maintaining hardware.
Windows Sever 2008 R2 and Windows 7 configuration.
TCP/IP suite with an emphasis in subnetting and DHCP.
Name Resolution in a domain and standalone environment; Emphasis DNS (FQDN)
and WINS (NetBIOS).
Active Directory structure and services; Objects and creation; Domain
controllers; Trusts.
Active Directory Group Policy; GPOs - settings, linking, and testing.
Remote Tools; RRAS; VPN connections using tunneling protocols; RDC and port
management.
Fundamentals of installing, configuring and implementing security on Cisco
2960 and 3550 switches and Cisco 2811 routers with the 12.4 IOS.
Professional IT Project Experience (virtualized and non-virtualized):
Designed a physical and logical Windows Server 2008 R2 domain structure for
a new corporation.
Created objects using an executable file and command prompt.
Used transitive trusts to establish resource sharing from file servers and
group nesting schemes.
Planned an efficient IP scheme using static and dynamic IPv4 addressing.
Implemented DHCP with fault tolerance using split scopes and relay agent.
Configured a FQDN and NetBIOS name resolution strategy using DNS and WINS.
Utilized zones, forwarding, and delegation to create an efficient DNS
configuration.
Produced a Group Policy scheme using GPOs that allows for efficient user
and computer management.
Applied RAS to the structure to provide for VPN connections using PPTP and
L2TP/IPSec.
Configured RDC using specific ports for remote server management.
Communicated and presented project results in a professional environment.
Soft Skills Training:
Business Communications for the IT Professional: Customer Service,
Conflict Resolution, Problem Solving, Teamwork, Influence, and
Communication Tactics, and Personal Finance for I.T. Professionals.
HILLYARD TECHNICAL CENTER. St. Joseph, MO Aug.
2009 - May 2010
Computer Technology
Technical Competencies:
Installing, configuring, managing, and maintaining hardware.
Building and installing RJ-45 and Coaxial cables.
PROFESSIONAL EXPERIENCE
MDB ENTERPRISES / FEDEX, St. Joseph, MO Aug.
2011 - Apr. 2014
Delivery Driver
Assisted in loading, organizing freight in vehicle.
Responsible for delivering freight to residences and businesses.
Responsible for picking up freight from residences and buildings.
Provided excellent customer service.
SUDDENLINK COMMUNICATIONS, St. Joseph, MO June 2010
- Aug. 2011
Technical Support
Inbound Call Center
Provided support for tv, telephone, internet connectivity, e-mail, routers
and modems.
Assisted in setting up customer accounts, scheduling installs and service
calls.
Assisted with bill paying.
ATTENDED HILLYARD TECHNICAL CENTER Aug. 2009
- May 2010
MID-CONTINENT TRANSPORT / DHL, St. Joseph, MO June
2004 - Dec. 2008
Delivery Driver
Assisted in loading, organizing freight in vehicle.
Responsible for delivering to residences and businesses.
Responsible for picking up freight from residences and buildings.
Provided customer service.
LAIDLAW TRANSPORT, St. Joseph, MO
Sept. 2003 - June 2004
School Bus Driver
Picked up and dropped off students.
Transported students safely to and from school.
Obeyed all traffic laws.
Maintained a neat and clean area for students.
AMERISTAR CASINO, Kansas City, MO
Dec. 2000 - Aug. 2003
Hard Count Lead / Supervisor
As Supervisor, was responsible for scheduling, payroll, training and
overseeing slot machine drops.
Counted and wrapped all monies collected from slot machines.
Provided detailed money transfer documents for transferring monies to the
cage cashiers.
Corresponded with Account Managers, Security and Surveillance Departments.
HONORS/ACTIVITIES
1. 03/2010 - Silver Medal - Skills USA - 2nd Place, Computer Networking
Technical Information, Missouri State Competition.
2. 02/2010 - Gold Medal - Skills USA - 1st place, Computer Repair
Technology, District Competition.
1. 02/2010 - Silver Medal - Skills USA - 2nd Place, Network Cabling
Written Exam, District Competition.
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