Training Designer
Resume:
RESUME
Seeking ONLY ***% REMOTE position. No traditional on-site position.
James Cavanaugh
Senior Instructional Designer
Sebastian, FL 32958
Cell: 772-***-****
Email: ****************@*****.***
Web Site: http://idexamples.com
Summary
. Education: BA, Sociology; M.Ed., Education.
. Instructional design work experience: 21 years.
. Expertise in most products published by Microsoft, Adobe, TechSmith,
Trivantis, Articulate, SumTotal, MadCap, and Ingenious.
Senior Instructional Designer
AT&T: 3/2011 - present (contract to close soon)
Produce systematic instructional systems designs by establishing
productivity goals, analyzing contextual tasks, specifying fully defined
training objectives, developing training content, planning training
delivery, and conducted student diagnosis BEFORE the training commenced.
Also administered Testcraft database.
Senior Instructional Designer
US Navy: 8/2010 - 2/2011
Surveyed 15,000 sailors and civilian personnel as source data for LMS
specifications (11% response). Conducted research of 125 LMS products.
Provided comparisons between LMS vendors and Navy specifications. Wrote
white paper and made product recommendations to a review committee.
Senior Instructional Designer
American Express Business Travel: 6/2008 - 7/2010
Developed e-Learning training for call center personnel (58) using new
applications designed to address flights, hotel reservations, and car
rentals. Also developed interpersonal skills training to facilitate sales.
Senior Instructional Designer
T-Mobile: 7/2007 - 5/2008
Conducted needs analysis and performed research to gather information,
validate need for training, and identify learning objectives. Determined
the proper blend of instructor-led training (ILT) and web- based training
(WBT) to be used in a given solution. Worked with subject matter experts to
obtain and validate courseware content. Developed and maintain leader
guides, workbooks, handouts, and assessments. Evaluated the effectiveness
of training and training needs by developing and implementing post-
instruction evaluation tools and criteria. Recommended and implement
improvements to training to maximize benefits. Coordinated implementation
of newly developed curriculum with internal customers, training delivery
staff, and site management. Developed and conducted train-the-trainer
sessions to train leaders on how to deliver the curriculum
Senior Instructional Designer
US Air Force: 9/2006 - 6/2007
The US Department of Defense migrated from various accounting systems
brands to a customized Oracle database for each of the military branches
(Army, Air Force, Navy, and Marines). A group of 1,500 Air Force personnel
were used as a prototype for the application. My job tasks involved:
developing WBT and ILT from information provided by programmers' notes.
Also wrote Level 1 & 2 evaluations.
Senior Instructional Designer Consultant
Boeing Company: 2/2006 - 8/2006
Boeing was / is currently building the new 787 commercial airliner from
composite materials. Technical writers developed the processes and
procedures for workers to build the plane. The documentation was translated
into training by Boeing's training department. Reviewed effective learning
principles with training department leads
(http://idexamples.com/addie01_toc.html). The leads selected learning
principles (specifications) to build the instructional designs. Trained 7
department instructional designers to create training designs based on the
selected specifications
Monitored instructional designers' deliverables and made recommendations to
verify products met specifications. Worked with IT department to assure
that training could be effectively delivered to trainees through the
company network. Assisted in the development of content for classroom
training.
Senior Instructional Designer
John Deere: 5/2005 - 1/2006
Researched and made recommendations for authoring tools. Produced Help
System for R&D department working with Electronic Control Units ("black
boxes") for tractor engines. Used Flash slide presentations as storyboard
to obtain client approval. Created WBT using script compiled from above
Help System. Built demonstration and simulation "movies" as part of
training program. Developed materials for client to maintain deliverables.
Provided Flash rapid-development training near end of project using forms,
learning interactions, UI Components and quiz templates. Worked with IT
department to assure that training could be effectively delivered to
trainees through the company network.
Senior Instructional Designer
Ohio Savings Bank: 7/2004 - 4/2005
Developed training using RoboHelp (see example at
http://idexamples.com/rh/robohelp_training.htm). Conducted front-end
analysis involving all company employees. Wrote executive summary relating
to probable training outcomes. Produced CD-based training relating to newly
migrated real-time banking application. Developed computer-based training
consisting of systematic step-by-step instructions. Customized bank
application Help System for end-users
Made laminated text and pictorial "crib-sheets" for on-the-job use.
Delivered training materials for employees requiring one-on-one remedial
training. Performed pre-, mid- and post-test evaluations. Wrote and
presented training overall outcomes. Worked with IT department to assure
that training could be effectively delivered to trainees through the
company network.
Senior Instructional Designer
State Farm Corporate Headquarters: 5/1998 - 6/2004
Worked with projects having mandate to redesign all company-wide processes
and procedures that had not changed in the last 40 years. Prepared training
recommendations to be used to retrain over 78,000 personnel. Worked with IT
department to assure that training could be effectively delivered to
trainees through the company network.
Senior Instructional Designer
Accenture: 3/1995 - 4/1998
Worked with German Subject Matter Experts to assess training needs.
Delivered storyboards. Wrote instructional-lead documentation for classroom
training. Developed criteria-reference measures for training evaluations.
Created three WBT courses.
Instructional Designer
Physicians Data Corporation: 10/1993 - 2/1995
Created Lotus Notes training application especially designed to help end-
users work with Lotus Notes databases, email and calendar. Prepared
training in Lotus Notes to assist users to work with customized Lotus Notes
tools. Prepared PowerPoint presentations as a means of providing new
employees orientation. Developed CBT for training Help Desk Technicians.
Rewrote on-line Help for 3 company software products.
Instructional Designer
Derivion/Metavante/Marshall & Lisley Corporation: 7/1990 - 9/1993
Developed training for end-users on "How to Use Lotus Notes." Created and
organized 60-page self-training manual.
Composed training for help desk technicians. Developed design documents and
style guides to aid in creation of course materials. Wrote instructor and
trainees guide. Personalized and configured an LMS application using SCORM
standards.
Software Inventory - Years of Work Experience
Authoring Tools
. PowerPoint: 15 years
. Dreamweaver: 13 years
. RoboHelp HTML (WebHelp): 12 years
. Captivate: 7 years
. ToolBook: 6 years
. Camtasia Studio: 6 years
. Lectora: 6 years
. Articulate: 3 years
. Adobe Presenter: 2 years
Document Applications
. Microsoft Office: 17 years
. Visio: 12 years
. Adobe Acrobat Professional: 10 years
. DocTools: 3 years
Graphical Designs
. Photoshop: 13 years
. SnagIt: 9 years
. Fireworks: 7 years
. PaintShop Pro: 5 years
. Illustrator: 2.5 years
Learning Management Systems (LMS)
. SumTotal: 3 years
. QuestionMark Perception: 1 year
. Testcraft: 1 year
. 125 LMS products researched (See US Navy contract below)
Others
. WebEx: 7 years
. Lotus Notes/Domino Designer: 6 years
. Information Mapping System: 5 years
. Adobe Connect: 3 years
. Adobe Soundbooth: 2 years
. Adobe Premiere Pro: 2 years
. Avid Media Composer: 1 year
Contact this candidate