Six Sigma Sales
Resume:
Susan M. Bolin *******@*****.***
*** ************ ****** ( Charleroi, Pennsylvania 15022 Phone (C):
Objective
Individual with dynamic internal and external communication skills,
strong technical background, Six Sigma analytical abilities and staff
management skills, seeking to leverage these strengths and experiences
as an operations supervisor within the healthcare industry.
EMPLOYMENT HISTORY
Precision Therapeutics Inc., Pittsburgh, Pennsylvania
2008-2012
Clinical Laboratory Supervisor and Liaison for Sales and Client
Relations
Supervised 30 technologists and 4 aides in the Clinical and Trials labs.
Monitored, reviewed and ensured instrument maintenance and performance
daily. Led yearly inspections for Clinical Laboratory Improvement
Amendments (CLIAs), PA and New York agencies. Wrote and revised standard
operating procedures (SOP's). Maintain laboratory departmental budget.
. Strategic use of the following processes to manage laboratory
operations and ensure quality metrics: Six Sigma, CAPA, Root-
Cause Analysis, Process-Change Control, Document Change Control,
Feasibility Analysis and Internal and External Auditing
. Conducted Continuing Education, Career Development and yearly
Performance & Development Reviews for staff
. Improved productivity 33% by increasing test frequency and
technical work structure
. Scored 100% compliance with all regulatory and safety agencies
to maintain state licensing for clinical testing
. Cross-functional team member in the development and
implementation of an internal and external audit program
. Improved specimen termination rates 50% in 4 hospitals in 3
months by auditing and developing a standard collection process
and training tools for the company sales team
. Increased revenue $60K per month under the revised specimen
collection process and sales training plans
. Served as a liaison for clinical monitoring issues; traveled,
investigated and communicated with sales to resolve physician
concerns and meet company client satisfaction and quality
standards
Quest Diagnostics, Inc., Pittsburgh, Pennsylvania 1991-2008
Supervisor, Immunology/Serology/Molecular Diagnostics, 2007-
2008
Supervisor, Immunology and Serology Departments,
2004-2007
Supervisor, Endocrinology and Immunology,
2001-2004
Supervised over 40 Technologists and Laboratory Aides across three shifts
and multiple departments. Created and monitored Training and Competency
for the Technical Staff to ensure standardization. Reviewed maintenance
forms, Quality Control records and laboratory instrument performance daily.
Wrote and revised standard operating procedures
. Monitored productivity, quality control and instrument
performance to ensure 7AM Corporate test completion time daily
. Monitored, reviewed, and wrote root-cause analysis reports for
CAP, New York and Corporate Proficiency Testing and maintained
a >80% pass rate for 7 years as Supervisor
. 100% regulatory compliance met departmentally for 7 years in
CAP, New York DOH, CLIA and Corporate Inspections to maintain
state licensing for testing
. Performed Six Sigma analysis and LEAN events with the
department, increased revenue $160K in 2005 and an additional
$200K in 2006
. Conducted Continuing Education Programs, Career Development
Plans and yearly Performance and Development reviews for 40
staff members
. Monitored, investigated, and resolved Client Concerns to keep
customer complaint rate below Corporate standards
Chair, Infectious Disease Testing Division, Quest Corporate,
2006- 2008
. Lead a team of 20 individuals across the company
. Reviewed and approved all new kit lot certification data from
vendors and communicated with vendors on Pass/Fail performance
status before Corporate distribution
. Researched and assessed new test methodologies and test kits
with various vendors nationwide
. Negotiated with vendors for service contracts and best pricing
on Corporate test products and instruments
. Assisted writing Alpha and Beta validation protocols and
monitoring Beta validation testing
. Developed, distributed, and monitored Corporate SOPs for 20+
Infectious Disease assays across the company
Medical Technologist II, Immunology Department, Daylight, 2000-
2001
. Performed Electrophoresis, Immunofixation, ELISA, and IFA
testing procedures, using various instrumentation and manual
testing processes; interpretation of patient results;
troubleshooting instrument problems.
. Certification Training: Advanced Advantage Training, SJC, CA,
2001
Medical Technologist I, II Endocrinology Department, Third Shift,
1991-2000
. Performed RIA and EIA testing procedures for Tumor Markers;
various Hormone and Hepatitis Testing; trained new hires;
troubleshot instrument problems; scheduled and led Third-Shift
Staff.
. Certification Training: AXSYM Advanced Training, Dallas, Texas,
1999.
GeoMechanics, Inc., Elizabeth, Pennsylvania
1990-1991
Laboratory and Field Technologist
. Categorized and labeled soil and rock samples, wrote soil and
rock analysis reports and performed soil analysis testing
according to ASTM standards. Weekly monitoring of well water and
ground movement equipment at various field sites.
. Certification: OSHA Certification for Hazardous Waste Operations
Health and Safety Training.
Executive Achievements
Six Sigma Green Belt Certified, Quest Diagnostics Inc., June 2005
. Project 1: Reduce Immunology Cost per Test
o Four tests analyzed and cost reduced $30K yearly by
adjusting testing frequency
. Project 2: Reloaded Immunology Test Send Outs and Realized
Savings
o Four tests analyzed and validated for $132K savings yearly
by performing the testing in-house
. Project 3: Allergen Testing Automation and LEAN Work Cell
Redesign
o Additional allergens added to test platform menu, increased
revenue departmentally $150K yearly
o Improved specimen throughput 43% using a new automated
testing platform
o Automation revenue savings of $52K per year based on
reagents and technical staff time reduction
Immunology/Serology Best Practice Team Member, Quest Diagnostics Inc.,
January 2005-August 2008
. Chosen by the Quest Corporate Leadership Team to represent the
Mid-East Business Unit, based on work contributions and
leadership within the Immunology and Serology Division of
Pittsburgh
Chair, Mid-East BU Recognition Committee, Quest Diagnostics Inc., July 2005-
May 2007
. Reviewed monthly submissions, approved and awarded Outstanding
Achievements of Quest Employees within the Business Unit
. Composed and distributed a monthly Recognition Newsletter to the
Mid-East Business Unit
. Leader of 7 team members across the Mid-East Business Unit
EDUCATION
Grove City College
Grove City, Pennsylvania
Bachelor of Science, Biology, 1990
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