Customer Service Manager
Resume:
V alencia Austin
** ********** ***** * Hampton, VA 23664
**********@*****.***
Objective
Strongly desire the opportuni ty to enhance learning while developing strong
working relationships with parents, students and the whole school community.
P rofile
Hard working and f lexible teaching professional committed to providing a solid,
well-rounded education for students. Talent for presenting engaging lesson plans
and activities that promotes independent thought and the desire to continue
learning.
S kills Summa ry
Instructor Counseling
Quali ty Assurance Event Coordinator
Marketing/Sales Public Relations
Customer Service Accounting/Booking
Qualifications
Self-organized and conducted t raining workshops throughout the count ry
Developed and implement interactive lesson plans for various age groups
w hich accommodated mul tiple intelligence and learning styles.
Over 20 years experience in managing miscellaneous charity projects
Experience managing financial records
Excellent people, organizational and decision-making skills
P rofessional Exper ience
Instructor
Sought by Hampton Director of Social Services to conduct vocal t raining at
West Hampton Community Center. Responsible for preparing lessons and
i nstructions for over 200 citizens in the community.
Developed and implemented daily and unit lesson plans for citizens,
administered tests and evaluations, and analyzed student performance.
Fostered a classroom environment conducive to learning and promoting
excellent student/teacher interaction.
Continually assessed mastery through observation of guided practice and
i nteractive discussions. Reviewed, clarified, provided additional practice and
applied alternative teaching strategies to achieve mastery of subject matter.
Developed excellent rapport with both students and parents.
Director Church Operations
Assisted the Senior Pastor in managing the day-to-day operations of the
church.
Set specific goals to stabilize and unify the church membership as well as
i mprove retention.
Devised “stretch goals” for reaching new potential participants in church
activities.
Oversaw administrative and secretarial support functions for Temple of
Deliverance.
Directed support managerial staff. Personally managed the Senior Pastor’s
i t inerary, which included; scheduling speaking engagements, counseling
appointments; managing the Master Church Calendar and maintaining
confidential files, records and financial information.
Organized and conducted several Youth and Women’s Leadership Conferences
t h roughout the United States.
Social Work
Counseled families in individual and group settings using cognitive
behavioral, reality and person centered approaches to address crisis issues
related to depression, grief, relationships, substance abuse, mental health
and others
Participated in social service activities and extend financial assistance to
recipients awarded through Missions.
Organized and participated in several overseas missions’ activities to provide
food, clothing, shelter and medical supplies to underdeveloped countries.
Accounting
Reviewed underwrit ing for loss claims
Cut, print, sign and release checks only after specific conditions have been
made by government policies
Maintained accounts for the office supplies purchased, used and other petty
expenses borne by the church
Received donations from the visitors, give receipts and maintain donation
accounts
E ducation
2013 Bachelor of Arts in Psychology/Counseling, L iberty University, Lynchburg,
VA
Summa ry of Work Expe rience
Instructor, West Hampton Community Center Hampton, VA
D irector of Church Operations, Temple of Deliverance Suffolk, VA
Escrow Manager, Crop Growers Insurance Company Great Falls, MT
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