Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Newport News, VA, 23664
Posted:
December 07, 2012

Contact this candidate

Resume:

V alencia Austin

** ********** ***** * Hampton, VA 23664

757-***-****

abgim3@r.postjobfree.com

Objective

Strongly desire the opportuni ty to enhance learning while developing strong

working relationships with parents, students and the whole school community.

P rofile

Hard working and f lexible teaching professional committed to providing a solid,

well-rounded education for students. Talent for presenting engaging lesson plans

and activities that promotes independent thought and the desire to continue

learning.

S kills Summa ry

Instructor Counseling

Quali ty Assurance Event Coordinator

Marketing/Sales Public Relations

Customer Service Accounting/Booking

Qualifications

Self-organized and conducted t raining workshops throughout the count ry

Developed and implement interactive lesson plans for various age groups

w hich accommodated mul tiple intelligence and learning styles.

Over 20 years experience in managing miscellaneous charity projects

Experience managing financial records

Excellent people, organizational and decision-making skills

P rofessional Exper ience

Instructor

Sought by Hampton Director of Social Services to conduct vocal t raining at

West Hampton Community Center. Responsible for preparing lessons and

i nstructions for over 200 citizens in the community.

Developed and implemented daily and unit lesson plans for citizens,

administered tests and evaluations, and analyzed student performance.

Fostered a classroom environment conducive to learning and promoting

excellent student/teacher interaction.

Continually assessed mastery through observation of guided practice and

i nteractive discussions. Reviewed, clarified, provided additional practice and

applied alternative teaching strategies to achieve mastery of subject matter.

Developed excellent rapport with both students and parents.

Director Church Operations

Assisted the Senior Pastor in managing the day-to-day operations of the

church.

Set specific goals to stabilize and unify the church membership as well as

i mprove retention.

Devised “stretch goals” for reaching new potential participants in church

activities.

Oversaw administrative and secretarial support functions for Temple of

Deliverance.

Directed support managerial staff. Personally managed the Senior Pastor’s

i t inerary, which included; scheduling speaking engagements, counseling

appointments; managing the Master Church Calendar and maintaining

confidential files, records and financial information.

Organized and conducted several Youth and Women’s Leadership Conferences

t h roughout the United States.

Social Work

Counseled families in individual and group settings using cognitive

behavioral, reality and person centered approaches to address crisis issues

related to depression, grief, relationships, substance abuse, mental health

and others

Participated in social service activities and extend financial assistance to

recipients awarded through Missions.

Organized and participated in several overseas missions’ activities to provide

food, clothing, shelter and medical supplies to underdeveloped countries.

Accounting

Reviewed underwrit ing for loss claims

Cut, print, sign and release checks only after specific conditions have been

made by government policies

Maintained accounts for the office supplies purchased, used and other petty

expenses borne by the church

Received donations from the visitors, give receipts and maintain donation

accounts

E ducation

2013 Bachelor of Arts in Psychology/Counseling, L iberty University, Lynchburg,

VA

Summa ry of Work Expe rience

Instructor, West Hampton Community Center Hampton, VA

D irector of Church Operations, Temple of Deliverance Suffolk, VA

Escrow Manager, Crop Growers Insurance Company Great Falls, MT



Contact this candidate