Sales Customer Service
Resume:
ADAM R. KESLING
* *. *** **. #***, Medford, OR **501
***********@*****.***
SALES PROFESSIONAL
Enterprising and resourceful sales producer with extensive sales, account
management, marketing, and customer service experience. Proven track record
of increasing and retaining sales. Skilled in creative problem-resolution
and able to resolve customer issues quickly and effectively. Goal oriented,
hard-working, self-motivated, and intelligent with an exceptional talent
for quickly acquiring product knowledge. Exceptional follow-up and follow
through, able to handle multiple tasks in a fast-paced environment.
Excellent verbal, written, and public speaking communication skills.
Areas of Expertise:
. Lead Generation
. Sales & Marketing
. Strategic Planning
. Account Management
. Needs Assessments
. Relationship Building
. Account Management
. Business Development
. Forecasting
. Team Building
. Customer Relationships
. Sales Training / Motivation
.
CAREER HIGHLIGHTS
Successfully doubled sales numbers while with San Diego State University.
Led all sales recruiters in total billings for the 2007 calendar year.
Significantly increased lead generation and development and provided new
resources to help increase sales by improving the overall design of the
department website.
SALES / ACCOUNT MANAGEMENT
. Developed innovative strategies to generate educational program awareness
and enhance enrollment continually meeting or exceeding enrollment
(sales) goals.
. Identified career needs and personal interests of students, provided
comparisons and contrasts between higher education and scholarship
programs, and assisted in making well-informed decisions.
. Built relationships and ongoing communication with school personnel
including chancellors, presidents, deans, professional development
people, administrators, and more.
. Coordinated and conducted on-site informational seminars for those
interested in obtaining a valuable and relevant education, covering a
large geographic area in an efficient and timely manner.
. Worked extensively with federal and state programs for education to
determine each individual's eligibility for subsidies or discounts
. Participated in and organized events in an effort to attract interest
in the San Diego State University.
OPERATIONS
. Managed and published daily, monthly, quarterly and annual reports
concerning manpower strengths, resources and capabilities.
. Reviewed organizational procedures, identifying sources of high error
frequency and instituted corrective action.
. Supervised, trained, and evaluated a team of four personnel to conduct
project selection and management to support military objectives in an
overseas environment.
. Planned and led advisory and mentorship program for District Government
officials including the District Governor, Education, Health, and
Agriculture Line Directors, and Rule of Law officials through the
official transition from Coalition to Government led operations.
. Developed and implemented corruption reduction and communications
strategies to improve government effectiveness and legitimacy amongst the
population.
. Awarded for performance as senior mentor to an 11 person team deploying
as trainers of the Iraqi Army.
. Senior manager on a remote base; responsible for oversight of life
support systems for 200 personnel.
. Prepared written reports assessing facilities, current system
configurations, and proposed recommendations for construction, property,
geography, fire systems, security & special hazards.
Adam Kesling - Page Two
. Safety / environmental expertise include safety training, inspections,
fire extinguishers, hazardous communications, and Material Safety Data
Sheet compliance.
. Ensured compliance of all safety requirements, such as safety procedures,
site orientation, personal protective equipment, work site inspections,
safety meetings, monthly audits and annual reviews.
. Second in charge of 120 individuals; directly responsible for the
training, morale, and welfare of 50 personnel.
. Coordinated modernization programs that involved technology upgrades in
three major company systems.
. Planned and managed nine projects aimed at developing government capacity
and local infrastructure.
. Supervised team in charge of conducting scheduled maintenance and
inventories of unit equipment.
. Oversaw a safety program that received the highest possible ratings
during annual inspections.
. Oversaw restructuring program resulting in unit expansion in personnel
and equipment.
. Developed and published the organizational standards for multiple
training events.
TRAINING & DEVELOPMENT
. Provided curriculum for 200 level Military Science courses taught at San
Diego State, the University of San Diego, and Cal State San Marcos.
. Mentored two student clubs sponsored by the Military Science Department;
one team won its regional level competition and the other doubled the
number of awardees from the previous year.
. Planned and executed company training for multiple battle assemblies
resulting in improved readiness of the unit.
. Supervised, trained, and evaluated a team of six senior personnel
including conducting training and assessment of deploying units and
continually revising and updating training to incorporate new techniques
and procedures.
. Responsible for the implementation of local contracts to operate public
relations and educational programs on six local radio stations including
developing content, training personnel, and coordinating with local
stations and businesses for six weekly programs and associated
promotional activities.
. Served as the Departmental Liaison Officer to Cal State San Marcos
including planning and conducting all recruiting operations in the North
County and teaching the first ROTC course offered on the CSUSM campus.
. Oversaw the organizational program to aid in English instruction in local
schools in order to help bridge the language barrier between Serbian and
Albanian populations.
. Developed curriculum for ENS 138 Combat Physical Readiness Training in
response to shortcomings in the department's physical fitness and
accountability.
. Chosen as the Rear Detachment Commander for ability to integrate and
train incoming personnel.
. Planned and conducted training to Verify individual skills for over 1,200
individuals.
. Served on the College of Professional Studies and Fine Arts Curriculum
Committee.
. Rated in top 30 percent of captains within the brigade by the brigade
commander.
WORK HISTORY
Officer in Charge, Provincial Reconstruction Team, United States Army, FOB
Hadrian, Afghanistan 2011- Present
Assistant Professor, San Diego State University, San Diego, CA
2010 - 2011
2008
Civil Affairs Team Leader, United States Army, San Diego, CA 2010 - 2011
Information Operations Officer, United States Army, Kosovo/Modesto, CA
2009 - 2010
Assistant Fire Support Officer, United States Army, San Diego, CA 2007 -
2008
Candidate Recruiter, Bradley-Morris, Inc., San Diego, CA 2007
Observer Controller/ Trainer Detachment Commander, United States Army, Fort
Carson, CO 2005 - 2007
Executive Officer/Platoon Leader, United States Army, Fort Carson, CO
2004 - 2005
Fire Support Officer, United States Army, Camp Casey, Republic of Korea
2003 - 2004
EDUCATION AND TRAINING
BS in International Politics, United States Military Academy, West Point,
NY
. Deans list
Field Artillery Captains Career Course
Civil Affairs Qualification Course
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