Customer Service Sales
Resume:
NICOLE A. STEPHENSON
Greensburg, PA 15601
*************@*******.***
Professional Summary
Focused, competitive, results driven business professional with extensive
medical sales and marketing experience. Demonstrated ability to analyze
and resolve business situations, able to gain the confidence and respect of
senior management as well as clients; takes direction and acts accordingly
with the ability to achieve and exceed set goals. Strong sense of personal
values and a commitment to integrity, honesty and excellence in the
workplace.
Experience Highlights
Fundamental Clinical and Operational Services-Pittsburgh, PA 2012 to
Present
Marketing Liaison
Responsible for driving admissions to our skilled nursing facilities by
completing onsite assessments at all the Pittsburgh area hospitals.
Marketing to the case managers and social workers of each hospital to
develop relationships to increase referrals.
. Able to increase referrals for our Canonsburg facility.
. Drive more business for our vent and trach unit.
AseraCare/Golden Living Centers-Pittsburgh, PA
2012 to 2012
Provider Transition Representative
Responsible for generating business for home care, hospice, palliative
medicine and skilled nursing facilities by creating new and maintaining
existing relationships with physicians, hospital discharge planners,
skilled nursing facilities and many other community based referral sources.
. Able to obtain referrals from accounts that has not referred in
several months.
. Ability to increase referrals from our Golden Living Centers.
. Selected to mentor Provider Transition Representative that was
struggling to produce referrals.
Heartland-Pittsburgh, PA
2010 to 2012
Account Liaison
Responsible for driving profitable growth, educate referral sources on home
care, hospice and I.V. therapies, identify and develop ongoing
relationships with targeted physicians, assisted living facilities,
hospitals and community referral sources.
. Routinely deliver call frequencies above established quota
through the development of a routing that allows for efficient
utilization of time and increased access to customers.
. Rapidly acquired knowledge of the product lines, industry and
referral source needs in order to deliver persuasive and
referral generating discussions.
. Able to obtain admissions from accounts that has not referred
in last 12 months.
. Recognized in the "Marketing Minute" for Top 5 for I.V. sales.
HealthSouth-Pittsburgh, PA
2007 to 2009
Clinical Liaison
Responsible for marketing and developing census growth by targeted goals of
the business plan and developing referral relationships with skilled
nursing facilities, long term care hospitals, acute hospitals and
physicians offices within geographic territory. Duties included the
completion of evaluations, coordination of referral to admission, talking
to the family members and marketing to all social workers, case managers
and physicians.
Achieved increase referrals and admissions by 150%.
. Hand selected by C.E.O. to work additional territory.
. Able to increase the additional territory by 300%.
Gateway Rehabilitation Center-Aliquippa, PA
2002 to 2007
Outreach Specialist
Responsible for targeting and increasing the outpatient drug and alcohol
treatment facilities for adults and adolescents to community resources.
This included building and maintaining relationships with district judges,
probation officers, schools, community based services and physician
offices. In February 2007, I accepted a position to market our court
ordered inpatient adolescent male drug and alcohol program. Traveled to 8
counties to maintain relationships, conduct assessments and attend court
hearings.
. Selected by management to increase referrals in low capacity
facilities.
. Hand selected by management to market a new outpatient facility.
Alliance Health Wraparound-Uniontown, PA
2001 to 2002
Therapeutic Staff Support
Provided therapeutic counseling to children with behavioral disorders and
autism. Detailed accounting of progress notes and interaction with other
team members, counselors, social workers and physicians.
. Attended meetings with school officials to help with children
behaviors.
Synergy Respiratory-Bridgeville, PA
2000 to 2001
Medical Sales Representative
Responsible for the sale of home respiratory care products to physicians,
personal care homes and acute hospitals. Cold calling prospects in a
specific geographical area with the goal of presenting my company and
products to physicians, social workers and case managers. This position
also required the on-going customer service and review of existing clients
to ensure excellent relationships and referrals.
. Ability to increase physicians ordering patterns within assigned
territory.
. Increased business by taking a proactive approach and conducting
screenings for patients with chronic respiratory symptoms.
Neighborhood Centers Associations-Pittsburgh, PA
1998 to 2000
Counselor
In-home therapeutic counseling for children and their families that were
referred from Children and Youth Services. Had to develop treatment plans
that would include interaction with extended family, educational systems
and other social agencies. Also, consulted with physicians and nurses in
hospital or medical offices for diagnosis, prescribed drug therapy and the
possible side effects. Assisted clinicians in sexual abuse cases with
observations and interviews. Represented my employer and clients in court
hearings and other legal proceedings. Act 33-34 Clearances.
. Attended on-going courses to maintain all certificates.
. Held 2 additional cases at all times.
. Would assist Children and Youth case managers in all my cases.
Education and Training
Indiana University of Pennsylvania
B.A. in Sociology, May 1997.
Sales Training- Professional Selling Skills, Strategic Selling, IMPACT
Sells Training.
Computer Skills- All Microsoft Office Applications, CRM
Contact this candidate