Customer Service Manager
Resume:
|Name |**, Vinayaka layout |
|Bhaskar Tirkey |Sultanapallya |
|26, Male, Indian |R.T. Nagar, |
| |Bangalore-560032 |
| |Phone: +959******* |
| |E-mail : *************@*****.**.** |
Education
2008-11 International Institute of Business studies
1st Class MBA (Marketing)
2008-10 International Institute of Business studies
1st Class 2 Years PGPBM
(Banking
and Insurance)
2003-06 St. Xavier's Collage, Kolkata
41.6% B.Com (H), Finance
2001-03 St. Lawrence High School, Kolkata
54.6% Class XII
2001 State Farm Colony High School, Islampur
58.9% Class X
Technical Skills
Software Skills:
Comprehensive exposure in MS Office Suite (Word, Excel & PowerPoint) &
Internet Applications.
Projects
Industrial Training at IDBI Bank Ltd.
From 5th of January to 5th of March, 2010
Responsibility :
> Create the awareness in local area surrounding the branch about the
new product and services.
> Selling of different type of wealth product to the New/existing
client (FD, RD, Mutual Fund, Demat A/C, and Life Insurance) for
maintaining continuous relationship.
> Communicate with the walking client and guide them according to
their product and service requirement.
> Selling CASA
Learning Points:
> How the whole banking process done.
> How to conduct promotional activities and extract possibilities from
the opportunity which has been created by the activity.
> Customer service.
Work Experience
1.
Company Name : Modex International Securities Ltd
Designation : Sr. Relationship Manager
Period : 04-06-2012 to present
> Acquisition of new customer
> Acquiring new lead and mapping financial planning for successfully
closing the lead.
> Design integrated financial models to forecast financial
growth for individual.
2.
Company Name : Bonanza Portfolio Limited.
Designation : Sr. Relationship Manager
Period : 05-05-2011 to 18-04-2012
Responsibility :
> Acquisition of new customer
> Organizing various promotional campaigns and selecting
advertisement media for enhancing sales.
> Acquiring new lead and mapping financial planning for successfully
closing the lead.
> Developing relationships with target organizations, for
business development.
> Identifying and networking with prospective clients for generating
business from the new and existing accounts and achieving increased
sales growth thus increasing profitability.
> Building and maintaining healthy business relations with new customers
and client base, ensuring maximum customer satisfaction matrices by
achieving delivery & quality norms; augmenting overall business
development of the organization.
> Interfacing with institutional & corporate clients for
suggesting the most viable product range and cultivating
relations with them for securing repeat business.
> Make them (customer) aware about the risk and the opportunity
of the security and commodity market.
> Provide the guidance and the platform to the customer to
convert the market risk to the opportunity in result of
profit.
> Generate the maximum revenue in result of brokerage.
2.
Company Name : Indiabulls Securities Limited.
Designation : Relationship Manager
Period : 01-06-2010 to 04-05-2011
Responsibility :
> Acquisition of new customer in terms of Equity, Commodity,
Home Loan as well as Real Estate.
> Promoting Home Loan product among the existing client of
equity and Commodity trading.
> Maintain the relationship with the existing customer & build-
up the relationship with the new customer.
> Make them (customer) aware about the risk and the opportunity
of the security and commodity market.
> Provide the guidance and the platform to the customer to
convert the market risk to the opportunity in result of
profit.
> Generate the maximum revenue in result of brokerage.
> Selling Real Estate Property Across the country.
3.
Company Name : ICICI Prudential Life Insurance Co.
Designation : Customer Service Representative
Period : 14-08-2006 to 22-12-2006
Responsibility :
> Selling the HOME INSURANCE PRODUCT
> Planning and execution of Sales promotion activities that
might seem appropriate to increase Productivity for the
company.
> Monitoring the performance of Home Loan selling executive's
of ICICI Bank Ltd. and try to insist them to Approach the
insurance Product to the customer.
> Conducting the training program for them and giving the
product knowledge.
> Maintaining relationship with the Bank sales team as well as
with the customer.
Achievements
City finalist of Career Launcher TYCOONS 2008
Other Information
. I am conversant with English, Hindi, and Bengali
. My hobbies include, listening to music and playing Sudoku game
Signature
Date:
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