Manager Sales
Resume:
THOMAS DELPHA JR
Clay New York 13041
*********@*****.**.***
Qualifications:
Experienced Operations Manager with a proven track record of success. I have a diverse background
and can demonstrate success leading teams of salaried colleagues and bargaining unit professionals to
meet and exceed customer expectations. My strength is in implementing cost reductions and process
improvements that improve bottom line profitability.
Work History:
Magna Powertrain, New Process Gear 1994-August 31, 2012 Syracuse, N.Y.
Production Manager
Lead a team of operations professionals and shop-floor operators to achieve 3M/month sales targets.
Responsible for consistently meeting inventory, quality, labor utilization, safety, and scrap targets.
Developed and implemented “effective and repeatable” work procedures that ensured on-time delivery.
Managed labor utilization percentages, assembly-first time capability, OSHA recordable incidents/lost
days worked, and root cause analysis and corrective action plans for customer line complaints. My team
worked on lean and preventative maintenance initiatives that improved process flow and overall
equipment efficiency. Trained and proficient in The Toyota Production System including: lean
manufacturing & pull systems, yellow/green belt problem-solving methodology, preventative
maintenance, APICS, P.P.A.P., process F.M.E.A.’s, first time capability,, SAP, 5-S workplace organization,
and writing and implementing standardized work instructions.
• Played an integral role in implementing Lean and motivating union employees to participate in
that implementation in a tough union environment. Successfully transitioned the company from a
batch-processing to a pull system, reducing inventory costs by 40 million dollars and increasing
inventory turns by 2 and 1/2 times.
• Lead customer-facing teams to resolve quality/performance issued resulting in more streamlined
and effective processes and higher quality products.
• Certified QS 9000/ TS 16949 Internal Auditor
• Certified Six Sigma Green Belt
• Eliminated bottle necks in production, increased machine uptime and Overall Equipment
Efficiency (OEE).
• Implemented an aggressive Preventive Maintenance program.
Auto Ally of CNY& Delpha Auto Brokers 1991-1994 Syracuse, N.Y.
Owner/Operations Manager
Managed the daily operation of this independent full-service collateral recovery and remarketing business.
Top Recovery Agent for most of the major automobile lending institutions located in Central New York.
Managed the company’s high volume repossession, collection, sales and remarketing departments.
Secondary Operation: Automobile Brokerage re-marketing high-line automobiles (Direct sale and auction
service).
American Lenders Service Company 1990 -1991 Syracuse, N.Y.
Operations Manager
Managed a staff of twenty-two employees in the daily operation of this national collateral recovery
franchise. Responsibilities included general HR activities, sales, remarketing, training, scheduling, and
customer relations. Developed and trained a highly successful team of professional Recovery Agents.
This office was continually cited for outstanding growth and sales volume.
Scherz Porsche & Audi Inc. 1985-88 &1989-90 Syracuse, N.Y.
General Sales Manager
Directed the day to day activity for twenty-five Automobile Sales/Service professionals. Key
responsibilities: attaining sales targets, advertising, automobile bank financing, training, budget analysis,
vehicle ordering, supply management, and service & aftermarket sales. Instrumental in improving this
dealerships customer service index rating to first tier.
Education:
Empire State College Current Study, Albany, N.Y.
MA/Business & Policy
Nazareth College of Rochester 1985 Rochester, N.Y.
BA/English-Business Concentration
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