Engineer Support

Jeffrey G Wutzke

**** ************ *** | Redding, CA. 96003 | 530-***-**** | **********@*****.***

Summary

Focused, detailed oriented, multi-skilled, problem solving leader dedicated to:

• Developing, implementing, and managing large or small scale network infrastructures

• Follow procedures and instructions precisely, paying great attention to detail

• Good communication written or verbal and interpersonal skills

• Integrity, worth of self, and excellence in all tasks performed

• Present ideas in a easy to understand method and effectively prioritize tasks in a high pressure environment

• Ability to analyze data to offer recommendations

Information Technology Skills

Technical knowledge on the following;

• Configuring, implementing, and supporting network operating systems: Windows 2003/2008/2008R2

• Network infrastructure design, planning, installation and support including wireless

• Configuring, implementing, and supporting various back-up and anti-virus solutions at the desktop and enterprise level

• Supporting various server applications (SQL, IIS, etc)

• Configuring, implementing, and supporting Citrix Presentation Server/XenApp at the client and network level

• Organizing and maintaining a user-friendly helpdesk support department

• TCP/IP networking, remote access (VPN), and security vulnerabilities

• Configuring, implementing, and supporting Vmware, ESX/ESXi

• Ability to analyze data to offer recommendations

• Working knowledge of Cisco switches/routers

• Configuring, implementing, and supporting MS Office 2003/2007/2010, Outlook/Exchange

• Server and workstation build/repair/maintance

Employment History

Regional Support Engineer, Pronet Solutions – 01/2008 – 08/2011

• Installation, configuration, and support for Windows 2003/2008

• Installation, configuration, and support Citrix servers 3.0/4.5

• Implementing, and supporting MS Office 2003/2007/2010, Outlook/Exchange

• VMware, ESX/ESXi install and maintain

• Converted 100+ physical server farm to 90% virtual

• Support and training for end users

• Installation, configuration and support of all banking applications

Network Engineer, Computer Zone Internet – 08/1995-01/2008

• Worked with hardware and software vendors to implement and maintain billing and ticketing software

• Worked with vendors to negotiate contracts for services and leases

• Maintained Email/Web/DNS/Billing servers

• Managed staff members in tech support and pc repair

• Installation, configuration, and support of servers (Windows/Unix), routers, switches, dial-up equipment, firewalls in a mixed,

networked environment.

• Design, installation, configuration and support of all backup systems, Internet services, network and systems (server/desktop) security

software

• Troubleshooting problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.

• Worked with Cisco switches and routers

• Managed Technical Support Department providing hardware and software support for 5000+ Internet users

• DSL Installs and support including rewiring phone lines

• Wireless Installs point to point and point to multipoint

Education

CompuVista Business Institute, Sacramento Ca : CNE - A+ Certified – 1994-1995

Shasta College, Redding, CA, 2003, CCNA 1 &2 workshop completed (cert not taken)

References

Given on request

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