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Quality Assurance Customer Service

Location:
Kernersville, NC, 27021
Posted:
December 06, 2012

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Resume:

Rick Fulcher

*** ******* **.

King, NC *****

Telephone: 336-***-****

Cell Phone: 336-***-****

Profile:

RELIABLE, HARDWORKING, DETAIL ORIENTED PROFESSIONAL WITH OVER 20 YEARS OF

EXPERIENCE IN ALL PHASES OF MANUFACTURING, INCLUDING RECEIVING, PRODUCTION,

INVENTORY CONTROL, AND SHIPPING.

15 years of experience in Shipping Logistics and 5 years of experience as a

Line Coordinator.

I have experience with a multitude of Computer programs and software.

I am creative in my way of thinking, have good Communication skills, and

thrive under pressure.

I am goal driven, team oriented, always striving to do whatever is needed

to ensure that the Customer's needs are met according to their demands.

OBJECTIVES:

Given the opportunity, my experience and drive will generate immediate

return on investment, as I dedicate all my efforts to improve myself, as

well as bring dividends to your company.

Thank you for your consideration.

Experience

SONOCO CORRFLEX; RURAL HALL, NC - 1989-2010

Shipping Logistics Clerk

Coordinated with the Production department, Customer Service, and carriers,

in order to fulfill on-time customer demands.

Responsible for all logistical movement of customer orders on a daily and

weekly basis.

Responsible for planning shipments for various Distribution warehouses all

over the country.

Supervised 3-5 lift drivers.

Maintained a good flow of movement of between 300-1000 pallets of

freight coming off of 10-15 production lines on a daily basis.

Provided a Daily Planner for every pallet of production to each lift

driver.

Provided lift drivers instructions for all palletized freight

(Shipping out, Warehoused, etc.).

Rotated trailers in and out all day.

Compiled weights and measures on all out-bounds goods.

Made advanced calls to carriers for HOT freight or Live loads.

Verified ALL loads outbound.

Produced all shipping documentation for in-house and per Customer

demand.

Constantly updated carriers and customers of status of any given

freight.

Handled all parcel shipment (case goods, samples, documents,etc.)

Handled all Hazmat shipments.

Handled all International shipment and Customs paperwork.

Maintained Security records of all loaded trailers on the yard.

Provided Monthly Safety meetings with all shipping employees.

Line Coordinator

Responsible for efficient production, training, and fulfillment of customer

orders. Also responsible for maintaining all necessary production

paperwork. Kept accurate records on man hours used per shift.

Warehouse Lift Driver

Operated various types of fork-lifts in the warehouse. Responsible for

moving and managing any and all warehouse materials.

Lowes Hardware; Winston-Salem, NC - 1986-1988

Contractor Sales Associate

Worked with contractors on all phases of residential and commercial

construction. Calculated supply's needed. Arranged to on-site delivery of

materials if needed.

AT&T; Winston-Salem, NC - 1979-1985

Production Machine Operator

Responsible for manufacturing various electronic telecommunication

components for various applications.

Quality Assurance Auditor

Responsible for maintaining quality assurance through random testing of

various electronic components.

EDUCATION

North Forsyth Senior High school- Graduated in 1979.

Skills

. COMPUTER LITERATE

. Experienced with Microsoft: Word, Excel, and Office.

. Experienced with JD Edwards (AS400), RF Scanners, Lotus Notes, SAP

Operating systems, UPS WorldShip, FedEX On-Line Shipping.

. Hazmat Certified.

. International Shipping.

. Cycle counting warehouse materials.

. Inventory control.

REFERRALS

Barry Fulk: Landlord:

336-***-****

Ron Lockhart: Receiving Clerk, Sonoco Corrflex:

336-***-****



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