Customer Service Representative

Location:

Mississauga, ON, L5L 3M5, Canada

Posted:

December 06, 2012

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Resume:

Amelia Ward

**-**** ************* **** *

Mississauga, Ontario

L5L 3M5

647-***-****

905-***-****

**********@*******.***

********@*****.***

EXPERIENCE

College of Nurses of Ontario

Customer Service Representative Aug 2006 - Feb 2012

. Provide updates to members files by email, phone and in person. Check

files to confirm receipt of documents and person information on file

has accurate information.

. Process payments over the phone and in person for all applications.

Processing of registration, exam forms and annual renewal fees

Each year all nurses must renew registration by Dec 31st. Take

payments over the phone and provide an update on receipt of forms and

payment once submitted online.

. Provide international applicants with status update on their file when

applying for registration to take the exam to practice nursing in

Ontario

. When members, committee members and visitors come to the college

direct them to the appropriate department.

. Provide security at the desk. All visitors must be escorted into the

building by the person they have come to the college to meet with.

. All applicants and members must provide ID when coming to the college

to get an update or changes on their file. (For protection and privacy

of information provided).

. Sent out courier packages for other departments for same day delivery

within the GTA.

. Take payments and applications at the customer service desk

John Bead Corporation Ltd. (2001-2006)

Customer Service Representative

. Take orders on the phone, by internet & fax

. Provide technical support to customers who are ordering online from

the company website

. Provide customer service in the showroom warehouse to registered

businesses.

Customer Service Representative

Asurion (1998-2001)

. Customer service representative taking inbound/outbound calls to

provide roadside assistance across North America

. Performed other duties as required

Administrative Assistant

Zellers (Head Office) (Sept 1998 - April 1998)

. Prepared for weekly meetings

. Kept log of Manager's calendar

. Kept log of assistants time sheets, vacation & sick time

. Prepared advertising for the division

. Provided support to 8 buyers

. Typed memos and provided support to stores through emails

Administrative Assistant

Wal-Mart Canada Inc (1994-1998)

. Provided support to the Director of Footwear, 4 buyers, 12 District

Managers & 1 field Manager

. Maintained the manager's calendar

. Prepared weekly advertising

. Logged staff vacation & sick time

. Typed minutes and prepared mass mailings for stores

. Spoke with stores and staff for updates on product, pricing weekly

advertising flyers

Merchandise Assistant / Customer Service Representative

Sears Canada (1985-1994)

. Provided administrative support to the buyer and product manager

. Prepared monthly spreadsheets for contract balances

| | | | |

| |Certification |

| |Information Systems Diploma - did not complete 4 |

| |credits for my diploma. |

| | |Centre |l |

| |Certification |

| |Received Diploma for PC Specialist. |

| | | | |

| |1/2001 - 11/2001 |Asurion | |

| | | | |

| | |Inc. |Member |

|ADDITIONAL |I have received several certificates for Customer |

|INFORMATION |Service and my picture has been published in the |

| |company newspaper for excellent customer service |

| | |

| |Top customer service Representative each month - |

| |incentive bonuses. |

REFERENCES Available upon request

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