Manager Customer Service
Resume:
Ronald M. Goodwin
Garden Grove, Calif. 92845
Home Phone: 714-***-**** E-Mail: ************@*****.***
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Objective: To obtain the Warehouse Manager position with your company.
Qualifications:
Extensive warehouse operations, distribution, production and inventory control experience.
Responsible for writing and implementing procedures for warehouse/production operations.
Manage the daily production and efficiency of the staff and achieved a 97-98% on time
delivery and maintained a 98-99% inventory accuracy. MRP experience.
Received 2 safety awards from Composites One and Ralphs Grocery Company.
Responsible for corporate safety program including hazardous materials training.
Dependable problem solver with strong organizational and time management skills.
Hazardous Material Training, logistics, budget control.
Facilities and Equipment maintenance responsibility.
Supervised 450+ union employees.
Demonstrated exceptional strengths in all areas of warehousing for worldwide and local
delivery.
Experienced in training & certifying employees for forklift, reach-truck and cherry-picker
(order picker) operations.
ISO 9001 experience, participated in 3 Kaizen events. WMS experience, FIFO.
Evaluations, hiring, disciplinary activities, wage administration, approved customer returns.
Experience:
3/07-10/12 Composites One, Santa Fe Springs, Ca.
Leader in Composites Distribution
Warehouse Manager (Asst. Distribution Center Manager)
• Responsible for shipping, receiving and inventory control of approx. $5 million, staff
achieved a 98.7% inventory accuracy. Composites and Hazardous Materials
transportation. Responsible for compliance of DOT, OSHA, EPA and other regulatory
agencies. Fleet maintenance and inspections, routing of up to 10 tractor-trailers for
delivery in Southern Ca. Responsible for training personnel in the corporate Safety
Program and policies enforcement. Developed and implemented new location system to
streamline efficiency in the warehouse. Customer service, reviews, discipline, hiring,
payroll administration, facility and equipment maintenance, warehouse layout
development.
12/05-3/07 Insulectro Corporation
Distribution and Manufacturing of printed circuit board materials.
Warehouse Manager
• Responsible for shipping, receiving, inventory control and 3 manufacturing depts. quality
assurance, customer returns, on time delivery, hiring, disciplinary actions, payroll
administration, reviews. Working closely with sales and materials group to ensure a high
degree of customer satisfaction. Maintenance and delivery schedule for company trucks.
03/02- 12/05 Ralphs Grocery Company, Compton, Ca.
Distribution of food and beverage grocery chain.
Distribution Supervisor
Supervise 450+ union employees in a refrigerated high volume picking and shipping
operation. Responsible for storage, transfer and delivery of product to over 400 Ralphs and
Food 4 Less stores on 150-235 deliveries and 160 inbound containers per day. In 3
warehouses totaling approx. 700,000 sq. ft. Cross dock operations, Promote safety
awareness and adhere to OSHA standards in a professional environment. Reviews,
discipline, forklift certification, coaching and counseling employees. Supervisor staff went
from last to first in reducing workers comp. injury claims for Kroger Corporation.
5/95-8/01 Crane Valve Group, Long Beach, Ca.
The leader in the manufacturing and distribution of Butterfly and Check Valves.
Materials/Manufacturing Supervisor
• Managed employees, ensured orders are printed, processed, packed and shipped on
time, ensuring both quality and quantity. Purchasing of forklifts for warehouse. Wrote
and implemented work instructions, worked with planning to ensure MRP requirements
are met. Made sure all receiving is done promptly. Performed daily cycle counts, cost
reductions, ensured production requirements, evaluations, hiring and disciplinary
activities, customer satisfaction, adhered to OSHA requirements, ensured all state, local
and federal safety standards are followed. ISO 9001. Participated in 3 Kaisan events.
Accomplishments:
Coordinated the total relocation of 2 warehouses including layout, transportation and set-up.
Responsible for the inventory control of approx. $2.7 million in parts.
Achieved a 98.6% inventory accuracy using daily cycle counts and annual inventory. 99.7%
inventory accuracy for items over $100.
Maintained a 97-98% on-time delivery to both scheduled and promised dates.
1/78-5/95 Mazda Motor of America Irvine, Ca.
Parts Master Distribution Center
Warehouse Supervisor
Responsible for creating and scheduling the daily assignments, monitored production
performance, analyze data to ensure company policies and standards are followed.
Organized the smooth flow of all shipping, receiving and inventory functions. Locating lost
inventory, all aspects of warehouse operations, ensured compliance of all safety regulations.
Accomplishments:
Shipped as many as 1,300+ packages daily for support of Mazda dealerships nationwide.
Scheduled and planned the unloading and processing of as many as ten inbound 40’
containers per day for inventory control in a 250,000 sq. ft. warehouse.
Trained several new supervisors.
Directed and assigned the daily work load for more than 55 employees.
Managed the daily cycle counts for 75,000+ part numbers.
Actively participated in the movement, relocation of 3 Mazda Motor master parts warehouses.
Education:
United States Marine Corp.- Avionics (Top Secret Clearance)
General Education Studies- California State University, Fullerton, Ca.
General Education Studies- Cypress College, Cypress, Ca.
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