Customer Service Assistant

|*** Beaver Creek | 919-***-**** Cell |

|Dr. |***********@*****.*** |

|Columbia, SC 29223 | |

|Objective |Seeking full time employment where new challenges, |

| |training and advancement in the dental care field are|

| |possible. Pursuing professional satisfaction by |

| |utilizing bilingual skills and customer service. |

|Education |1986-1991 - University of The Andes - |

| |M rida,Venezuela |

| |B.A., English Literature and Language. Minors: |

| |Translation and teaching. Professor's assistant. |

| |Graduated second in class. |

| |Training in marketing and sales (1993). |

| |Different courses related to personnel management |

| |(1997-1998). |

| |Various certifications related to the dental field. |

|Experience |20011-2012 CommWell Health Dental - |

| |Ocean Isle Beach, NC |

| |Dental Assistant II |

| |Chairside and administrative assistance with staff |

| |and patients. |

| |Handled dental lab cases, log updating and supplies |

| |ordering. |

| |Translation and interpretation for latino community.|

| | |

| |Kept inventories of supplies, instruments and |

| |equipment. |

| |2007-2011 Self-employed/ Auto |

| |Upholstery on Wheels - Columbia, SC. |

| |Legal and Medical Interpretation services. |

| |Automotive, marine and commercial |

| |upholstery-Management and Technical |

| |2003-2006 Tri-County Community Health|

| |Center - Dental, Dublin, NC |

| |Dental Assistant II |

| |Assisted in community outreach for oral health. |

| |Performed at a multitask and team-oriented work |

| |environment. |

| |Trained for managing and maintaining a basic dental |

| |lab. |

| |Kept inventories of supplies, instruments and |

| |equipment. |

| |2002-2003 Tri-County Community Health |

| |Center - Dental, Dunn, NC |

| |Dental Front Desk |

| |Provided information and instructions to patients. |

| |Reviewed and filed patient's charts in accordance to |

| |clinic's policy. |

| |Verified insurance benefits and processed claims. |

| |1999-2001 Museum Hacienda La Victoria,|

| |M rida-Venezuela |

| |Maintenance and events supervisor |

| |Organized resources to enhance cultural and corporate|

| |image. |

| |Supervised maintenance for the facilities. |

| |Kept record of events and wrote reports to the main |

| |office. |

|Interests | |

| |Bible reading and teaching; Dancing; Visiting museums|

| |and parks; Mini-soccer, Softball and Racketball. |

|Skills | |

| |Bilingual (Spanish-English); Computer literacy; Basic|

| |accounting. |

James N. Spencer

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