Manager Sales

Waqas Bhatti

** ********* ****, *** ***, Woodbridge, ON

Cell: 416-***-**** E-mail: ********@*****.**

OBJECTIVE

Seeking a management position with an organization where I can utilize my skills and experience to

improve operations, increase profitability, and enhance growth.

HIGHLIGHT OF QUALIFICATIONS

• Very coordinated; know how to organize time, workload and other various tasks

• Calm under pressure; able to remain composed in stressful or tense situations

• Excellent communication skills with the ability to build rapport with clients

• Punctual, reliable, dependable and trustworthy individual

• Very adaptable; able to adjust quickly to changing circumstances or procedures

• Proven leadership with the ability to drive sales

• Excellent negotiation skills; able to control arguments, assess the situation and provide a reasonable

solution that is satisfying to all parties

• Comfortable using computers; experience with Microsoft Excel, Power Point, Word and Spread Sheet

• Passed two Food Safety Audits with perfect score

• Certified Basic Food Safety handler

• Certified Leading a Shift and Restaurant from Prism Inc.

WORK EXPERIENCE

DHL Express, Brampton, ON

Customer Service Associate 2012 – Present

• Handle customer inquiries concerning packages being shipped, and advise of approximate delivery

times

• Handle customer complaints regarding missing or damage packages, and find resolutions.

• Use programs such as Gema, Chase, CSV to get information on customer complaints, take payments,

locate packages, book Import and Export pickups.

• Conduct follow up calls to potential customers, to provide them with the correct services after analyzing

their needs

KFC & Taco Bell, Toronto, ON

Restaurant General Manager 2008 - 2011

• Overall responsibility of managing the restaurant’s daily operations and implementing the company’s

standards in all aspects of its operation

• Product preparation and/or delivery

• Carrying out the proper inventory management

• Maintaining the restaurant

• Recruitment of Team Members and financial accountability

• Ensure highest standards for product and service delivery are implemented to make sure that every

customer is satisfied

• Design and Implement effective sales programs to achieve and exceed established targets, improve

competitive positions and reduce selling and other distribution expenses.

• Provide leadership, coach, maintain team discipline and morale, so as to achieve optimum sales

• Reviewing sales and expense budgets and evaluate periodically the performance of all sales activities in

relation to budget and sales goals and takes corrective actions as and when required

• Assists store Assistant Manager with interview and performance reviews

• Couch and train store Assistant Manager on P&L, GL, and PBR

Shift Manager 2006-2008

• Worked little or no supervision to perform management duties

• Train and supervise all new hire Food and Service Champions

• Place different vendor orders, and enter all different vendors invoices

• Train and supervise new Shift Managers, Leaders and Assistant Manager on highest standards for

product and service delivery

• Also provide training on closing shifts up to Assistant Manager positions on money management, labour

management, on daily inventory and weekly inventory.

FedEx Ground, Brampton, ON 2005 - 2006

• Package Handler

• Loading, unloading Truck 40-60 lbs.

• Scanned and verified packages

• Inputted data entry

Wendy’s, Toronto, ON 2004 -2006

• Operated grill

• Prepared food

• Maintained cleanliness

EDUCATION

University of Ottawa 2009

Bachelor of Science in Hotel and Restaurant Management

St. Lawrence College 2007

Advance Business Administration & Accounting

Cornwall Collegiate & Vocational School 2004

Ontario Secondary Diploma

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