GERALD GRABHER

***** ******* ** • Omaha, NE ***** • abgicf@r.postjobfree.com • 402-***-****

402-***-**** Cellular

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Professional Profile

I am an energetic, results-oriented person who can develop your customer relations and bottom

line results by building better customer satisfaction. I am skilled in planning, problem-solving,

presentation and sales. I have strong interpersonal skills developed through experience in a

service-intensive industry. I have the ability to effectively analyze market needs and client

requirements, and to build customer loyalty and retention.

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Professional Experience

Penske Truck Leasing

Consumer Business Development Manager; Omaha, NE 2/2007-Present

• Management of Rental Agents throughout Nebraska, South Dakota and Iowa

• Duties include training, reviews, and inventory management

• Inventory control of One Way fleet for 26 agents, 4 Branch and 1 District location

• Responsible for P&L of the Consumer Rental Product Line

• Met planned yearly DOP for ‘07, '08, '09 and '10

• Exceeded planned yearly revenue for ‘07, '09 and '10

• Growth of Rental Agent Network; Double number of rental agents.

Rental Sales Representative; Omaha NE 5/2004-2/2007

• Business to business selling of commercial rental truck line

• Management and growth of existing customer base

• Met and/or exceeded all sales goals for ‘04 and ‘05

• Rental Sales Honor Roll 2005

• Met goals with skills obtained through Socratic Presentation, Selling, Negotiating and

Account Management Training

Management Trainee; Las Vegas NV 8/2002-5/2004

• Managing a large fleet of rental vehicles

• Matching demand with availability

• Coordinating all aspects of customer accounts

• Ensure complete customer satisfaction

Party Time Rental

Operations Manager Las Vegas NV & Denver CO 3/1995-8/2002

• On site lead of projects

• Opening and closing of business

• Back-up and support of sales staff

• Determination of project needs

• Creation of support and equipment standard operating procedure manuals

• Site Consultation, walk through and satisfaction follow-up

• Employee training and reviews

• Departmental operations management including: drivers, project leaders, laundry, dish

wash, quality control, procurement and dispatch

Technology

Proficient in Windows Operating Systems. Also proficient with Excel, AS400 and Penske

developed systems: RentalNet, ServiceNet, HikeNet, SalesNet, AMS, and Delegated Admin.

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_Education B.S.B.A. Emphasis Marketing

1985 - 1990 Creighton University - Omaha, NE

University of Nebraska at Kearney - Kearney, NE

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_Continuing Education

• Rental Basic Sales Training Penske Truck Leasing

• Socratic Selling Penske Truck Leasing

• Socratic Presentation Penske Truck Leasing

• Socratic Negotiating Penske Truck Leasing

• Socratic Account Management Penske Truck Leasing

• Meeting Facilitation Penske Truck Leasing

• Basic Greenbelt Training Penske Truck Leasing

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