Customer Service Sales

Talia B. Collins

*** *. **** **

Los Angeles, CA 90044

Phone: 323-***-****

E-mail: ***************@*****.***

E-mail Alternate: ****************@*******.***

Summary: I have excellent learning and adaptation skills. I have

management experience, general retail recovery skills and

excellent customer service skills. I'm trained in completing all

tasks and goals associated with opening and closing a retail

facility as well as overseeing a crew and assuring all

objectives set for the day are achieved and taken care of in a

proper and timely manner. I have basic knowledge of operating in

a classroom setting and assisting the teacher in the scope of

those operations. I also have some clerical knowledge.

Job Objective: SALES ASSOCIATE: 4 years 0 months experience

CASHIER: 2 years and 2 months experience

JR. ASSISTANT MANAGER: 2 years 5 months experience

SCHOOL VOLUNTEER: 1 year experience total

CLERICAL INTERN: 3 months knowledge

Experience:

Job Title: Sales Associate/ Cashier/ Jr. Assistant Manager

Employer: Rainbow Inc. Los Angeles CA

Length: 4 years 0 months

Duties: Greeting customers and assisting them in selecting items for

purchase. Other duties include but are not limited to; watching

the sales floor for criminal activity and possible merchandise

recovery. Shipment duties such as garment alarm attachment, re-

hanging and placement on the sales floor. Following the standard

procedures for RTV's (return to vendor), damaging garments for

return to home office and merchandise transfers between stores

and back to home office. I also participate in general recovery

on the sales floor while ringing customers and actively

promoting items through suggestive selling while maintaining a

bright and bubbly personality; register maintenance. Basic store

maintenance; i.e. restroom detail, mopping, hardware

organization, ect. Submitting, tracking and accepting of supply

requests. I also performed duties such as opening and closing

the store while overseeing a crew of employees as well as

objectives and sales goals to be accomplished to be achieved for

that day. I also have knowledge to distribute basic training for

new sales associates and cashiers as well familiarizing them

with basic company policy and duties to be performed within

their job description. I'm highly trained with product promotion

procedures such as proper placing of advertisement signs,

markdowns and appropriate relocation of merchandise. As

management I learned how to perform tasks such as but not

limited to; returns and exchanges, auditing tills and hand

counting bank deposits for changing cashiers and closing

procedure in a retail setting, shipment acknowledgement and

merchandising all while working harmoniously in a sociable and

active environment with crew and customer.

Job Title: School Volunteer

Employer: 95th Street Elementary School Los Angeles CA

Length: 1 Year

Duties: Supervising children in and outside of a classroom setting. In

charge of grading, organizing, filing and soliciting of school

work. I was also involved with reading and general entertainment

of the children during free time through such tools as

literature and art.

Job Title: Clerical Intern

Employer: DRA Inc. Inglewood CA

Length: 3 months

Duties: Performing general receptionist duties such as answering multi-

line telephones and appropriating the calls and messages to the

proper recipients. I was also made familiar with proper

procedures for filing, faxing, copying, postage regulation and

general office errands.

Skills: MANAGEMENT, CASH REGISTER, SALES ASSOCIATE, TYPING, FILING, FAXING,

OPENING AND CLOSING OF A RETAIL FACILITY, SHIPMENT, MERCHANDISING,

MERCHANDISE RECOVERY AND GREAT CUSTOMER SERVICE, STRONG KNOWLEDGE OF BASIC

EDUCATION CONCEPTS AND STANDARDS, BASIC KNOWLEDGE ON THE CODE OF ETHICS

PERTAINING TO ASSISTING A TEACHER IN/OUT OF CLASSROOM SETTING, KNOWLEDGE OF

WHATS BEING TAUGHT TODAY IN OUR CLASSROOMS.

Education: High school graduate/ 3 years college experience/ Bachelor

Degree for Human Services with a specific in Management in progress.

Additional Comments: I am a diligent, reliable and hardworking individual.

I'm a fast learner. I am eager to acquire knowledge and new skills and

conquer any objective given to me. I also love working with children and

assisting in helping to further develop their brains and expand their

knowledge and yearning for education.

*References available upon request*

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