Customer Service Sales

KEVIN CRAWFORD

Encino, CA ***** | cell: 714-***-**** | ***********@*****.***

SUMMARY OF SKILLS

Microsoft Office: Word, Excel, PowerPoint, Outlook, Publisher

Adobe: Acrobat, In-Design, Photoshop, Illustrator

Social Media: Facebook, YouTube, Google (mail and docs)

WORK HISTORY

2012 – Present

BJ ALAN/PHANTOM FIREWORKS I Fresno, CA

Account Manager

+ Building and maintaining strong relationships with accounts

+ Prospecting for new business i.e. referral bonuses, cold calling, social media, email blasts

+ Presentations with heads of non-profit groups to run a fundraiser

+ Keeping up to date with changing ordinances within the different cities

+ Maintaining accounts in large territory with multiple cities

+ Being able adapt to personalities and keep professional composure

+ Exceeding sales quotas through providing groups with the best knowledge of running a fundraiser

+ Coming up with marketing plans to make accounts successful

+ Having strong communication skills and follow-up with multiple accounts

+ Collecting on accounts with bad debt

2011-2012

FARMERS INSURANCE I Woodland Hills, CA

Auto Claims Adjustor

+ Negotiations for cost effectiveness with multiple auto repair facilities

+ Being compliant with DOI (dept. of insurance) regulations and standards

+ Providing excellent customer service to retain clients

+ Attending training seminars and classes to stay up to date on new methods of repairs

+ Building relationships with repair facilities and building rapport

+Being able to persuade clients on best methods of repair

+ Providing knowledge and teaching clients the process of claim

+ Multi-tasking with several claims and estimate applications

2006–2011

ENTERPRISE RENT-A-CAR | Newport Beach, CA

Assistant Branch Manager

+ Daily Management of a branch (with employees) for a multimillion dollar company

+ Motivating employees to maintain a sales culture within the branch (contests, incentives, etc.)

+ Responsible for Teaching, Training, and Developing of employees to become successful managers

+ Maintaining good relationships with accounts and customers

+ Outbound Marketing for new accounts

+ Analyzing of daily accounts to find ways to improve sales and overall business

+ Providing 100% customer satisfaction

+ Responsible for daily balancing of the bank

+ Ability to multi-task and problem-solve in difficult situations

+ Well organized and efficient in a fast-paced sales setting

2005–2006

BIG 5 SPORTING GOODS | Costa Mesa, CA

Sales Associate

+ Provided great customer service

+ Assisted customers with appropriate selection of products based on their needs

+ Responsible for driving sales results

+ Constantly refreshed knowledge on new and existing products

EDUCATION

BA, Business Administration I Emphasis on Management

Vanguard University, 2006

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