Customer Service Manager

DAW N S T E E L E

**** ********* *****, **** *****, MI 483**-***-*** 0012 ********@*********.***

Career Summary

A business professional with extensive experience in the service industry. Strong track

record in customer service, administration and account management. Highly regarded for

ability to multi task and utilize knowledge of computers. Disciplined work habits with a

rigorous commitment to quality in an autonomous or team based environment.

Career History

HORIBA INSTRUMENTS, INC., Troy, MI 2006 to Present

Operation Support Coordinator, 2010 to present

Administrative Assistant IV, 2006 to 2010

Responsible for daily operations of 79,000 sq. ft. building, auditing expense reports,

entering labor time, ordering office supplies, working closely with service and

purchasing, distributing payroll checks and assisting the Director of Operations and the

HR Representative.

Submit repair and service quotes, following for customer PO's, opening and

maintaining customer service orders within SAP.

Create and submit repair and service invoices using customer EDI. .ie Xign, Covisint.

Follow and report on service and repair orders budget to maintain a profit.

Work closely with janitorial, HVAC, plumbing, landscaping, electrical and general

building contractors to assure building is running efficiently and cost effectively.

Review and process operational invoices for submission to accounts payable

department.

Create monthly plan 0 & P and labor efficiency reports using SAP and Excel for

Director of Operations.

Responsible for acquiring, reviewing and proposing to senior management the building

service vendor’s annual bids.

Responsible for reserving international and domestic travel for the lowest pricing

falling within the companies travel guidelines.

Maintain petty cash account and submit for reimbursement of petty cash account.

Oversee and work closely with front desk receptionist.

GE COMMERCIAL DISTRIBUTION FINANCE, Troy, MI 2002 to 2005

(Acquired Deutsche Financial Services Corporation 2002).

Account Manager, 2002 to 2005

Retained Account Manager responsibilities from Deutsche Financial Services Corporation.

DEUTSCHE FINANCIAL SERVICES CORPORATION, Troy, MI 1997 to 2002

Account Manager, 2000 to 2002

Responsibilities included: managing commercial finance inventory for 100 boat dealers

financed through Deutsche. Additional responsibility included creating reports using

Seagate Crystal 7.5.

Managed dealers accounts throughout the Midwest states with total financing in excess

of $40MM + and maintained monetary loss percentages below projected targets.

Maintained and enhanced relationship with the branches largest dealer with average

finance inventory of $80MM by generating and supplying weekly and monthly

reporting using Seagate Crystal 7.5.

Consolidated multiple database information into one report which reduced manual

gathering of information by 50% and assisted team members in managing account

portfolios efficiently.

Established new business credit lines with existing accounts in the amount of $1,875K,

generating $500,000 in new volume.

Reviewed and assessed inventory inspections preventing potential situations that could

bring about an inventory or monetary loss.

Retrieved necessary documentation due from dealers to satisfy credit line requirements

for uninterrupted purchase of new volume.

Sr. Account Administrator, 1997 to 2000

Responsible for assisting Sr. Regional Branch Manager and Account Managers with

administrative duties. Interact closely with major manufacturer.

Provided timely and accurate approvals on dealers with pending orders for

uninterrupted purchase of new volume.

Prepared temporary requests for additional credit line for approval of product when

dealer accounts were over credit line.

Created an excel spreadsheet of all manufacturer statements of origins used in tracking

the receipt of the statement and ensuring dealers received the statements when

requested in a timely manner.

Organized and maintained the boat dealer manufacturer statements origins files.

ROCKWELL INTERNATIONAL AUTOMOTIVE 1990 to 1997

HEADQUARTERS, Troy, MI

Office Clerical Specialist, 1992 to 1997

Responsible for auditing expense reports, answering ten line switchboard, overseeing and

evaluating department Co Op students and ordering and maintaining company fax

machine and supplies.

Reduced company loss by thousands of dollars by identifying and correcting falsified

data on expense reports.

Mailroom/Stockroom Clerk (Co Op student), 1990 to 1992

Responsible for sorting internal and external mail, filling internal customer supply

requisitions and ordering supply room stock.

Education

Macomb Community College, Warren, MI 1997

Associates Degree, Business Management

Additional Skills

Microsoft Word EDI

Microsoft Excel SAP

Microsoft PowerPoint Lotus Notes

Seagate Crystal 5.0 & 7.5 Microsoft Outlook

Internet Explorer QuickBooks

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