Quality Assurance Customer Service

Janice Rhoden

*** **** ***** *********, ******* 31807

706-***-**** EMAIl: ********@*********.***

|EXPERIENCED SUPERVISOR WITH DEMONSTRATED ABILITIES IN LEADING AND COACHING A LARGE |

|AND DIVERSE WORKFORCE. SUCCESSFULLY MET ALL PRODUCTION AND COMPANY GOALS OVER THE |

|COURSE OF MY EMPLOYMENT. WORKED IN AN ENVIRONMENT THAT USES LEAN METHODOLOGIES FOR |

|PROCESS AND PRODUCT IMPROVEMENT. |

|objective |

| |To remain in a leadership position that utilizes current strengths in people |

| |management, production, and inventory control; that allows me to use my work |

| |experience and education to help achieve corporate goals; and continue to |

| |experience personal and professional growth. |

|Experience |

| |2009- Present PATH-TECH Columbus, GA. Production Supervisor |

| |2008- 01/2009 CAGLES Pine Mtn., GA. Shipping Supervisor |

| |2006- 11/2007 DONALDSON Auburn, Al. Assembly |

| |Supervisor/Filtration System |

| |1999- 09/2006 CHAR-BROIL Columbus, GA. Production Supervisor |

| |Powder Paint Line |

| |2001- 12/2005 CHAR-BROIL Columbus, GA. Production Sheet Metal |

| |Fabrication/Assembly |

| |1996- 09/1999 CHAR-BROIL Columbus, GA. Distribution Supervisor |

| |1991- 06/1996 CHAR-BROIL Columbus, GA. Production Supervisor Pack |

| |Line and Assembly |

| |1984- 09/1991 CHAR-BROIL Columbus, GA. Team leader Quality |

| |Assurance |

| | |

| | |

| |Responsibilities |

| |Lean Manufacturing training; provided leadership on five Rapid Improvement |

| |Events. |

| |ISO 9000 Quality Assurance Training; Provided OJT training to departments and |

| |team members; Ensured training matrix are updated and quality polices are |

| |followed. |

| |Conducted and participated in team safety meetings, promote safety within the |

| |workplace. |

| |Ensure safety rules and company policies were followed and administered |

| |counseling or disciplinary action as needed. |

| |Diversity skills and ability to work effectively with a diverse work group; |

| |create and maintain a positive work environment ensuring strong communication |

| |skills within departments. |

| |Assign work schedule, proper manning, needed overtime, assigned duties to |

| |production teams. |

| |Monitor team member's attendance, job performance, provided team members with |

| |coaching, prompt and constructive feedback on performance. |

| |Maintain pre-set standards of Good Manufacturing Processes and housekeeping |

| |standards. |

| |Supervised a diverse team in monthly mailings, assembly line, packline, powder |

| |paint, sheet metal stamping, welding and machine operators. |

| |Maintain manpower, analyze problems, and implement countermeasures to improve |

| |department performance. |

| |5-S training |

| |Quality Assurance Team Leader, eight years experience, responsible for training |

| |in areas as, receiving, inspecting, producing, packing and direct testing of |

| |world-renowned, outdoor gas grills. |

| |Five years experience in customer service, investigating, document customer and |

| |vendor's complaints. |

| |Managed inventory, supplies and monitored/maintained maintenance on department |

| |equipment. |

| |Conducted seasonal interviews and hiring selections at Georgia Department of |

| |Labor for Seasonal Workforce Program for eight years. |

| |Provided leadership, training, coaching and direction in distribution warehouse |

| |areas as inventory rotation, scanning, order pulling, palletizing, loading trucks|

| |and trailers. |

| |Available for shift work. |

| |JIT inventory. |

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| | COMPUTER SKILLS SUMMARY |

| |Microsoft Word, Excel, Kronos Payroll Software, various Oracle Applications, and |

| |DM+ Distribution software, Sap. |

| |ADDITIONAL ON-SITE TRAINING, ACTIVITiES AND AWARDS |

| |Supervisory Skills Training, Diversity Team Member Training, Train the Trainer, |

| |S.T.O.P. (Safety Training Observation Program Training), Lock Out-Tag Out |

| |Training, Lean Training for various process improvement methods, ISO 9001 |

| |Certified, Award Recipient for Supervisor of the Quarter 2001, 2-time recipient |

| |of W.C. Bradley Service Award for loyalty and dedication to the company |

|Education |

| |BS Education, Columbus State University, 1991, Columbus, Georgia |

| |AAMental Health, Columbus State University, 1980, Columbus, Georgia |

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