Manager Customer Service
Resume:
Charles Schwartz
Livonia, MI ***50
*****.**********@*****.***
OBJECTIVE
To obtain a managers position in a company. I have many years of experience as Branch manager and
Operation manager. From automotive to advertisement and produce.
EMPLOYMENT HISTORY
Mastronardi Produce Inc, Livonia, MI
02/2011 - 07/2011 Line Supervisor
Supervise 16 to 48 employees. Check quality, weight, and size. Make sure produce is packaged and
labeled properly. Add data to computer hourly and fill out quality reports for every job. Work closely with all
commodity teams to make sure produce is f.i.f.o right. Keep lines clean and safe. Follow FDA standards.
CBS OUTDOOR, Detroit, MI
5/2006 - 11/2009 Operation Manager
Directed 60 union and Sub-contracted associates. Scheduled advertisement media installations and
managed payroll, CDL licensed drivers, Worker's compensations / First Line Reporting. Tracked
inventory, billing safety, cost analyst and budgeting. Worked with Sales and Customer Service on a daily
basis to ensure the client's demands were met. Implemented a photo project that increased the efficiency
and completion of the contracts in half the time. Also boosted quality of installations, saving the company
$1000/week. Reduced staff and overhead by 50% while increasing production by 50%. Provided hands
on safety training to associates for climbing heights of 30-60ft. Ensured compliance to OSHA standards.
Reduced worker's compensation claims by providing internal training and weekly meetings.
American Metal Finishing, Sterling Heights, MI
6/2003 - 1/2005 Branch Manger
Supervised 25 employees, on three shifts, responsible for finishing metal auto parts. Responsible for
staffing, training, coaching, scheduling, forecasting, budgeting, inventory, OSHA requirements, QS9000,
maintenance, routing, and quality concerns and reworks. Designed and implemented a cost effective,
energy efficient office and warehouse environment by streamlining operations and recycling 50% of
waste.
ITW, Livonia, MI
3/2001 - 5/2003 Manager
Supervised 16 employees, on two shifts in Distribution and Packaging, responsible for supplying
fasteners to auto plants on time and accurately. Scheduled daily workload and maintained multi-million
dollar inventory. Achieved certification as hi-lo driver and reach truck operator. Appointed to safety
committee, as 5S continuous improvement leader and QS9000 Auditor.
American Yazaki, Canton, MI
1/1985 - 11/2000 Supervisor
-1-
Supervised 20 employees and maintained a multi-million dollar inventory. Trained new associates,
completed forecast, budgets and barcode systems. Utilized computer programs including AS400 and JD
Edwards. Achieved perfect supplier award from Mazda North America, four consecutive years. Ensured
QS9000 and ISO1000 compliance.
Advo Systems, Livonia, MI
12/1984 - 1/1983 Line worker / Supervisor
Responsible for Cheshire-feeding, Sorting, Bagging, Mueller-feeding and strapping. Promoted to
supervisor in 1984, responsible for ten employees. Promoted to Hi-Lo Driver in 1983.
EDUCATION
3.5 years towards BA graduated with a 3.33 GPA
Major: Business Management / Law Enforcement Major: basic
Schoolcraft, MI Plymouth Salem, MI
CERTIFICATES AND LICENSES
Hi-lo licensed, State of Mich., MI
Fall protection certified
FDA and organic trained
SKILLS AND ABILITIES
Proficient in Microsoft Excel, Word and PowerPoint, Windows, AS400, JD Edwards
HONORS AND ACTIVITIES
Fall protection certified Dale Carnegie Management
-2-
Contact this candidate