Customer Service Supply Chain

SAT SINGH

Phone: 416-***-**** Email: **********@*******.*** Linked In:

http://www.linkedin.com/pub/sat-singh/b/a26/5ba

SUMMARY OF QUALIFICATIONS:

. 10 years experience in Supply Chain, Logistics, and Distribution at 2

of the largest retailers in Canada

. 5 years Customer Service with ability to work under pressure with sense

of urgency and due diligence

. Excellent leadership demonstrated by 3 years experience as Lead Hand

delegating daily functions for up to 20 employees, and 2 years

experience coaching, training and mentoring new employees

. Obtained Truck Dispatching certification with honors, topics included :

LoadLink, Promiles,

rate negotiation, route planning, freight pricing, border crossing,

fleet and account management

. Demonstrated outstanding problem solving ability and meticulous

attention to detail through root cause analysis to deliver elevated

service levels

. Fast learner with ability to adapt to adversity as demonstrated through

managing resources for clients

. Strong team player attitude with ability to communicate and collaborate

with all levels of vendors, carriers and management

. Knowledgeable about warehouse systems: WMS, Manhattan, Biceps, Atlas,

WTMS, Host, TIMS, RF

. Strong computer skills with MS Word, Excel, Power-point, Outlook

express, Internet, Share-point

. M.H.E. experience: Clamp, forklift/pacer, single/double walkie, order-

picker, tugger

. Strong work ethic with willingness to work overtime and flexible with

shifts as required

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WORK EXPERIENCE:

Loblaw Companies Limited

Inbound Scheduling Planner Nov 2011 - Oct 2012

. Managed scheduling, coordinating, and prioritizing of POs for 1,000-

2,500 pallets daily into DCs within Eastern and Western Canada to

control inventory flow

. Provided customer service and liaised with multiple vendors, LCL

replenishment team, LCL transportation and LCL DCs which led to

seamless transition of merchandise flow

. Demonstrated strong problem solving abilities through analyzing

performance data for PO arrival exceptions which led to identifying

root cause of delivery issues and determining solutions

. Illustrated proactive mindset through developing inbound opportunities

for continuous improvement

. Created and maintained job SOPs which led to improved departmental

efficiency and cross training

. Trained and mentored 2 new associates within the department which

resulted in smooth transition

. Monitored DC shortages for prompt replenishment which resulted in high

service levels

. Ensured the right product was in the right place at the right time

Supply Chain Management (Wal-Mart Canada Inc.)

Logistics support/Customer Service - National Operations Center Sept

2007 - Nov 2011

. Led logistics support for 350 WM stores, carriers, and 9 DCs across

Canada 24/7

. Liaised between multiple vendors, WM carriers, WM buyers, and Wal-Mart

HO and demonstrated sound judgment in escalating issues to appropriate

parties as needed

. Provided cost effective service options to meet Wal-Mart needs which

resulted in savings of $10-100K

. Supported manpower/resource planning which resulted in increased

trailer turnover at store level

. Trained and mentored 3 temp associates within department which led to

full time status

. Conducted daily appointment scheduling for collect and prepaid POs

. Tendered loads utilizing dispatching system called WM Transportation

Management System

. Demonstrated high sense of urgency and problem solving in promptly

resolving freight related deficiencies

SAT SINGH

Phone: 416-***-**** Email: **********@*******.*** Linked In:

http://www.linkedin.com/pub/sat-singh/b/a26/5ba

Supply Chain Management (Wal-Mart Canada Inc.)

Lead Hand Inbound Coordinator - Receiving Department Apr

2004 - Sept 2007

. Delegated daily functions for 20 team members in receiving

. Acted as primary mentor and escalation point for receiving staff on

daily basis

. Trained and mentored 2-3 new temps on daily basis

. Supervised up to 20 staff members during management vacation absence

. Demonstrated excellent ability to adapt to changing systems such as

transitioning from a manual communication system to an integrated

receiving system for rapid trailer turnover

. Coordinated, planned and prioritized 50-100 inbound loads on daily

basis for service level

. Forecasted daily volume output, manpower needs and allocation for 1000-

2000 pallets

. Reconciled all freight with receivers, POs, Bills of Lading and

manifests

. Managed freight flow independently for smooth movement of freight into

DC

. Exemplified excellent customer service by modifying and adapting to

meet client needs

Supply Chain Management (Wal-Mart Canada Inc.)

Inventory Control - Quality Assurance Department Apr 1999 - Apr

2004

. Performed nightly audits which resulted in strengthened operational

integrity i.e. cycle counts

. Investigated and reported discrepancies affecting over $50 million in

inventory

. Re-profiled to improve storage space within a 1.3 million sq. ft DC

. Collaborated with team of 3 members to implement and facilitate new

performance tracking system

. Established Q.A. SOPs and trained new employees

. Interpreted major date sensitive and confidential DC reports

Supply Chain Management (Wal-Mart Canada Inc.)

Shipping Lead Hand - Shipping Department

July 1996 - Apr 1999

. Used a computerized data entry system (POS) to scan outbound

merchandise to WM stores to create accurate shipping manifests

. Assisted in auditing trailers for load accuracy

. Delegated daily functions for new team members in shipping

. Trained new employees about shipping SOPs for job efficiency

. Cross-trained on Material Handling Equipment (MHE)

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EDUCATION:

Truck Dispatching Specialist Avaal Technology Solutions Center

2012

Supply Chain Management Loblaw Internal Professional Development

2012

Transportation/Distribution Loblaw Internal Professional Development

2012

First Aid CPR+AED First Aid Certification

2012

WHMIS Certified SCM Supply Chain Management

2010

MHE Certified SCM Supply Chain Management

2007

Team Coach program Supply Chain Management

1998

Business Courses Humber College 2005

Plastics Engineering Diploma Humber College 1997

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