Customer Service Quality Assurance

FERRIS RAZZAK

**** **** ****** *** #***-***

Las Vegas, NV 89117

702-***-****

abgi7j@r.postjobfree.com

Qualified for:

Food Server

SUMMARY

! Results-oriented professional employing more than 18 years of progressive

accomplishments in

the food and beverage

industry.

Proven performance in all areas of front-of-house management, including supervision of 50

!

full-time employees,

five restaurants, four

bars and casino

cocktail servers.

Customer service oriented with demonstrated ability to build a loyal customer base.

!

Knowledgeable on various restaurant computer systems including IBM and Micros.

!

Experienced in all aspects of fine dining, wine and beverage service.

!

Wine course with Master Sommelier Barry Levinson.

!

Ability to prioritize and handle multiple tasks in a demanding, fast-paced environment.

!

Friendly but professional demeanor with strong communications and interpersonal skills.

!

Skilled at suggestive selling, cross-sales and up-selling.

!

SKILL AREAS

! Customer/Guest Service ! Cash Handling ! Problem Resolution

! Sales ! Inventory / Cost Control ! Quality Assurance

! Scheduling ! Profit and Loss ! Labor Costs

EMPLOYMENT HISTORY

12/02 – Present Garduniós Mexican Restaurant - Palms Hotel Las Vegas, NV

Food Server

08/02 – 3/04 Café Mastrioni Las Vegas, NV

Fine Dining Food Server

12/02 – 04/03 Waverley Steak Houses - Cannery Hotel Las Vegas, NV

Fine Dining/ Food Server

12/94 – 11/01 Bouzios - Rio Hotel Las Vegas, NV

Italian/Seafood Fine Dining Server

8/91 – 12/94 Santa Fe Hotel & Casino Las Vegas, NV

Food and Beverage Supervisor

TRAINING

Attended numerous training courses for wine service, VIP guest services, and hospitality.

Served as Rio Ambassador to sponsor new hires during the training process.

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