Customer Service Quality Assurance
Resume:
FERRIS RAZZAK
Las Vegas, NV 89117
********@*****.***
Qualified for:
Food Server
SUMMARY
! Results-oriented professional employing more than 18 years of progressive
accomplishments in
the food and beverage
industry.
Proven performance in all areas of front-of-house management, including supervision of 50
!
full-time employees,
five restaurants, four
bars and casino
cocktail servers.
Customer service oriented with demonstrated ability to build a loyal customer base.
!
Knowledgeable on various restaurant computer systems including IBM and Micros.
!
Experienced in all aspects of fine dining, wine and beverage service.
!
Wine course with Master Sommelier Barry Levinson.
!
Ability to prioritize and handle multiple tasks in a demanding, fast-paced environment.
!
Friendly but professional demeanor with strong communications and interpersonal skills.
!
Skilled at suggestive selling, cross-sales and up-selling.
!
SKILL AREAS
! Customer/Guest Service ! Cash Handling ! Problem Resolution
! Sales ! Inventory / Cost Control ! Quality Assurance
! Scheduling ! Profit and Loss ! Labor Costs
EMPLOYMENT HISTORY
12/02 – Present Garduniós Mexican Restaurant - Palms Hotel Las Vegas, NV
Food Server
08/02 – 3/04 Café Mastrioni Las Vegas, NV
Fine Dining Food Server
12/02 – 04/03 Waverley Steak Houses - Cannery Hotel Las Vegas, NV
Fine Dining/ Food Server
12/94 – 11/01 Bouzios - Rio Hotel Las Vegas, NV
Italian/Seafood Fine Dining Server
8/91 – 12/94 Santa Fe Hotel & Casino Las Vegas, NV
Food and Beverage Supervisor
TRAINING
Attended numerous training courses for wine service, VIP guest services, and hospitality.
Served as Rio Ambassador to sponsor new hires during the training process.
Contact this candidate