Customer Service Representative

Nathalie Narcisse

** ***** ******

Wyandanch, New York 11798

Cell:917-***-****

***********@***.***

Objective Intern or Entry-level position in Public

Relations /Strategic Planning with/or any

renowned company in Financial

Services, Music, Television or Fashion

Summary ( Solid communication, interpersonal; and the

ability to communicate both in writing

(via e-mail, newsletter, classic

mail, etc.) and customer/client service skills

( Bi-lingual fluent in Creole and English

( Fast learner; able to rapidly master apply new

methods

( Focused on details, easily working with

numbers and statistics

( Creative, Flexible with artistic personality,

easily adapting to chance

( Ability to work independently and as a

cooperative team member

( Ability to meet stringent specifications and

deadlines

Education

Farmingdale State College, Farmingdale, New

York

09/09- 05/2012 B.S. Degree Program in Professional

Communications

Skills Microsoft Office, Donor Perfect,

Word Press, Social Media

Employment Experience

01/08-08/12 Customer Service Representative, Hip

Health Plan, Melville, NY

( Responded to questions from

members, providers, hospital

representatives, office managers,

benefit administrators and employers in a high

volume call center in a timely and

accurate manner.

( Reviewed and investigated issues, regarding

claims, benefits and enrollment and

billing discrepancies.

( Documented accurately all customer service

interactions and furnished

relevant follow-up correspondence.

. Maintained an excellent record of resolving

problems and handling stressful

situations with challenging customers.

09/06-01/08 Key Holder, Guess, Huntington, NY

( Communicated regularly with

Management Team to share ideas, solicit feedback

and receive information about

store specific needs and events.

( Participated in store meetings to

gain information about seasonal strategies, new

merchandise and product knowledge to be used in

selling.

( Learned and applied knowledge related to care,

features and benefits and

wardrobing with customers to build loyalty and

sales.

( Participated in all merchandise-related

activities: process shipment, replenishment, back

stock, merchandising, markdowns as directed.

( Followed all cash handling and daily paperwork

procedures to protect company assets.

( Followed and completed all company procedures to

maintain a clean, organized and safe

environment for other Guess employees and

customers alike.

Internship Experience

2012 Intern, Education & Assistance

Corporation, Hempstead, NY

( Collaborated on assignments such as

planning for fundraiser at the

Crest Hollow Country Club.

( Made invitations, flyers, and ads through

Adobe's Indesign and

Photoshop, and also assisted on many

PowerPoint's

( Worked on EAC website using Wordpress

( Oversaw final touches on ads, made and revised

many press releases

( Data entered using Donor Perfect, mail merged on

Word and Outlook

( Shadowed meetings and phone calls.

Contact this candidate