Customer Service Sales
Resume:
Sharon A. Sinclair
Waterford, MI 48327
***************@*****.***
OBJECTIVE
Seeking a challenging and rewarding position in a company that will utilize my education, training
and past work experience to our mutual benefit.
EMPLOYMENT HISTORY
Starbucks
05/2011 - Present Barista
Barista Partner
•Models a customer comes first attitude and delivers legendary customer service.
•Supports store manager in implementing company programs.
•Opens store and maintains quality of drinks and food according to health regualtions.
Skyline Silk Screening & Embroidery, Madison Heights, MI
09/2008 - 05/2010 Executive Administrative Sales Assistant
Executive Administrative Sales Assistant/CSR
•Worked at the direction of the Chief Operating Officer.
•Processed and expedited all sales orders with production department.
•Approved all artwork, and pre production samples.
•Served as inside sales assistant and general receptionist.
•Coordinated shipping schedules with vendors and customers.
•Responsible for purchasing all wearbles and production supplies.
Futuristic Artwear Inc., Troy, MI
08/2001 - 09/2008 Executive Administrative Assistant/CSR
Executive Administrative Assistant /CSR
•Processed all sales and production work orders.
•Work with clients on product needs and art requirements.
•Assisted in purchasing clothing and general supplies.
•Responsible for accounts payable, receivables and weekly payroll.
•Answered incoming phone calls and directed to proper department.
•Coordinated outbound shipping, reconcile all charges and waybills.
Michigan National Bank, Troy, MI
08/1998 - 08/2001 CSRII
Assistant Head Teller CSRII
•Maintain bank compliance policies and procedures.
•Responsible for generating sales goals.
•Delegating teller assignments and work schedules.
•Training of new team members.
•Insuring and maintaining high levels of customer service.
EDUCATION
Diploma
Major: General
Lamphere High School, MI
SKILLS AND ABILITIES
Enthusiastic, positive thinker and self reliant. Dependable, self motivated and punctual. Team
player, fast learner and goal oriented. Good written and verbal communication skills. Customer
service oriented. Proficient in Microsoft Word, Windows, Quick Books, Excel and Power Point.
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